Complaints Manager & Coaching Leader

CarFinance 247; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car finance broker in the UK is seeking a dynamic Complaints Manager to lead their Experience and Complaints function. The ideal candidate will have a solid background in complaints management, ideally within an FCA-regulated environment and the automotive sector. Responsibilities include coaching and mentoring team members, leading performance management initiatives, and contributing to process improvement. This role offers excellent career progression and a robust set of employee perks.

Benefits

Subsidised onsite parking

Free fruit and juice bar

Onsite gym

Birthday off

Enhanced maternity and paternity leave pay

Healthcare cash plan

Employee assistance programme

Discount club

Qualifications

• Proven experience in complaints management, especially in FCA-regulated environments.
• Experience in coaching and training within a fast-paced environment.
• Strong background in automotive sector preferred.

Responsibilities

• Lead and support a large team in the complaints function.
• Conduct coaching sessions and monitor team performance.
• Identify trends and support process improvements.

Skills

Coaching and mentoring

Communication skills

Organizational skills

Ability to work under pressure

FCA compliance knowledge

Relationship building

Job description

A leading car finance broker in the UK is seeking a dynamic Complaints Manager to lead their Experience and Complaints function. The ideal candidate will have a solid background in complaints management, ideally within an FCA-regulated environment and the automotive sector. Responsibilities include coaching and mentoring team members, leading performance management initiatives, and contributing to process improvement. This role offers excellent career progression and a robust set of employee perks.