Complaints Handler

Reed Specialist Recruitment; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking experienced Complaints Handlers to resolve a backlog of complaints for a housing association. Candidates must have excellent communication skills and experience in managing difficult conversations. This full-time temp position is based in Basildon and offers competitive pay rates.

Qualifications

• Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
• Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
• Strong IT and CRM skills, with the ability to adapt to new systems quickly.
• Ability to work effectively in a fast-paced environment.
• A proactive approach to problem-solving and the ability to work independently.

Responsibilities

• Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
• Engage in difficult conversations with tact and professionalism.
• Utilise CRM systems to track and manage complaints.
• Collaborate with various teams to gather information and resolve issues promptly.
• Provide regular updates to management on the status of complaints.

Skills

Excellent communication skills

Strong IT and CRM skills

Ability to work independently

Proactive problem-solving

Job description

Complaints Handler

Job Type: Full-time temp till mid-November

Location: Pitsea Basildon SS13

Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hour

We are seeking three experienced Complaints Handlers to join a housing association, ideally with a background in Local Authority and Housing Sector. This role involves managing a backlog of complaints, requiring excellent communication skills and the ability to handle difficult conversations effectively.

Responsibilities

• Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
• Engage in difficult conversations with tact and professionalism, maintaining a positive relationship with clients and stakeholders.
• Utilise CRM systems to track and manage complaints, ensuring all data is accurately recorded and up-to-date.
• Collaborate with various teams to gather information and resolve issues promptly.
• Provide regular updates to management on the status of complaints and any ongoing issues.

Required Skills & Qualifications

• Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
• Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
• Strong IT and CRM skills, with the ability to adapt to new systems quickly.
• Ability to work effectively in a fast-paced environment.
• A proactive approach to problem-solving and the ability to work independently.

To apply for the Complaints Handler position, please submit your CV detailing your relevant experience