Complaints Dispute Resolution Lead

Butler Rose Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is partnering with a large Housing Association to find a Complaints Dispute Resolution Lead for a three-month temporary role. This position offers hybrid working with 3 days in the office and 2 days remote, and a pay rate of up to £27.48 per hour PAYE. The successful candidate will manage a high volume of complaints, particularly Stage 2 housing complaints, and must have recent experience with the Housing Ombudsman. Strong drafting skills are essential.

Qualifications

• Candidates must have very recent experience handling Stage 2 housing complaints.
• Strong experience in drafting high-quality Stage 2 complaint responses is required.
• Recent experience working with the Housing Ombudsman is essential.

Responsibilities

• Handle a high volume of housing and repairs-related complaints.
• Manage at least 10 complaints per week.
• Respond to complaints efficiently and to a high standard.

Skills

Handling Stage 2 housing complaints

Drafting high-quality complaint responses

Managing a high volume of complaints

Working with the Housing Ombudsman

Efficiently reducing complaints backlog

Job description

Butler Rose are partnering with a large Housing Association client in the search for a Complaints Dispute Resolution Lead to join their growing team. This is a three months temporary role with possible extension based on performance, offering hybrid working and paying up to £27.48 per hour PAYE.

Office Attendance: 3 days per week in the office on Tuesday, Wednesday, and Thursday.
Remote Working: 2 days per week on Monday and Friday.

• The role requires handling a very high volume of housing and repairs-related complaints.
• The expectation is to manage at least 10 complaints per week.
• Candidates must have very recent experience handling Stage 2 housing complaints.
• Recent experience working with the Housing Ombudsman is essential.
• Strong experience in drafting high-quality Stage 2 complaint responses is required.
• The role involves responding to complaints efficiently and to a high standard.
• Candidates must be confident working quickly to help reduce an existing complaints backlog.

If you are interested in this opportunity and are looking for further information, please reach out to Cerys Smith.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.

Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.