Compassionate Admin & Receptionist for Child Services

NHS; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare provider in London is seeking a compassionate and highly organised Receptionist and Administration Assistant. This role is pivotal in providing a reassuring presence for children and families seeking support. Responsibilities include managing appointments, handling communications, and ensuring accurate records are maintained. Ideal candidates will possess strong organisational skills, excellent communication abilities, and a commitment to confidentiality. This is a full-time, fixed-term position based at The Lighthouse, focusing on the well-being of children affected by trauma.

Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of the full range of administrative procedures.
• Awareness of confidentiality requirements.
• Experience in customer-facing environments is essential.

Responsibilities

• Welcome and assist children, young people, and families.
• Respond to telephone and email enquiries.
• Coordinate appointments and process referrals.
• Support administrative tasks for the service.

Skills

Organisational skills

Excellent communication

IT competency

Problem-solving

Education

GCSE level or equivalent

NVQ Level 3 in Business Administration or equivalent

Job description

A leading healthcare provider in London is seeking a compassionate and highly organised Receptionist and Administration Assistant. This role is pivotal in providing a reassuring presence for children and families seeking support. Responsibilities include managing appointments, handling communications, and ensuring accurate records are maintained. Ideal candidates will possess strong organisational skills, excellent communication abilities, and a commitment to confidentiality. This is a full-time, fixed-term position based at The Lighthouse, focusing on the well-being of children affected by trauma.