Community Support Engagement Officer (CSEO)

Colchester Institute; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in the region is seeking a Community Support Engagement Officer to enhance opportunities for hard-to-reach candidates. This full-time role involves providing advice on employment, working with various community groups, and developing training solutions. If you have a passion for mentorship and making a positive impact, we invite you to apply. The position is based in Colchester with travel required to other locations.

Qualifications

• Significant experience in working with adults.
• Experience working in partnership with various stakeholders.
• Experience of working in a busy administrative environment.

Responsibilities

• Provide effective advice regarding employment opportunities.
• Work with different customer groups to remove barriers.
• Develop clear pathways for customers to access support.
• Carry out proactive customer contact for further support.
• Support the design and delivery of training courses.

Skills

Support and mentorship experience

Community engagement

Administrative skills

Education

Level 3 Award in Education and Teaching or equivalent

Minimum Level 2 qualification in English and Mathematics

Level 2 IAG qualification or equivalent

Level 2 NVQ in Business Administration

Job description

Join Colchester Institute - Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward‑thinking working environment.

We are seeking a dedicated Community Support Engagement Officer to join our team. In this pivotal role, you will be responsible for seeking, developing and delivering approaches that provide hard‑to‑reach candidates real opportunities to access employment and career change opportunities within relevant sectors.

Job Title: Community Support Engagement Officer
Location: Colchester, with travel to Braintree and Tendring
Contract: Full time, Fixed Term Contract of 12 months

About the role

• Provide effective advice regarding employment, education, training and volunteering opportunities to enhance customer's ability to find work
• Complete initial assessment with customers, establishing starting point for them to make choices in regards to employment, education, volunteering and training
• Work with different customer groups to remove barriers that prevent individuals returning to employment and devise appropriate solutions
• Develop clear pathways for customers to access employment support, debt/money management advice and other support through local organisations
• Carry out proactive customer contact to customer groups who have been identified as needing further support and advice
• Develp campaigns with local partners to maximise effort in engaging hard to reach groups
• Support the design of ad deliver training courses, preapring material and resources that support the learners to achieve social jsutice outcomes and improve employability
• Be able to travel across different sites

Essential Experience

• Significant experience in working with adults, providing support and mentorship to enable them to achieve their goals.
• Experience of working in partnership with organisations and stakeholders to achieve common outcomes.
• Experience of proactively seeking new opportunities within the community, with employers and stakeholders to enable mutually beneficial dialogue to commence.
• Minimum 12 months experience of working in a busy administrative environment.

Essential Qualifications

• Level 3 Award in Education and Teaching or Preparing to Teach in the Lifelong Learning Support (PTLLS) or equivalent or willing to work towards the qualification.
• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent.
• Level 2 IAG qualification or willing to work towards the qualification.
• Level 2 NVQ (or equivalent) in Business Administration.

Why join us?

At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.