Community Safety Officer

Bromsgrove District Housing Trust; Milton Keynes; On-site; GBP 38,000; Full time

Job summary

A community-focused housing trust in Milton Keynes is seeking an individual to manage a case load of anti-social behaviour and community safety cases. The ideal candidate should have experience in case management, strong relationship-building skills, and a solid understanding of relevant legislation. Responsibilities include engaging with customers, participating in multi-agency forums, and ensuring compliance with policies. A UK driving license is essential for this role. Salary is £37,400 per annum.

Qualifications

• Experience handling complex ASB and community safety case management.
• Good knowledge of Tenancy Enforcement and ASB & Crime Act 2014.
• Ability to navigate complex challenges calmly.

Responsibilities

• Manage a case load of ASB and community safety cases.
• Complete full case management and proportionality assessments.
• Engage with customers for local safety initiatives.
• Attend multi-agency forums and maintain compliance.

Skills

Case management

Team management

Relationship building

Customer engagement

Regulatory knowledge

Problem-solving under pressure

Job description

Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.

• Complete full case management, including proportionality assessments and preparation should any legal action be required.
• Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures
• Build and maintain effective relationships with local statutory officers in a designated area.
• Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible.
• Engage with customers to gather intelligence, build trust, and co‑produce local safety initiatives for more complex case management
• Ensure compliance with policies and procedures
• Maintain a detailed knowledge of anti‑social behaviour best practice and legislation
• Champion a culture of safeguarding, inclusion, and customer empowerment.
  Good knowledge and experience overseeing complex ASB & Community Safety case management.
• Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014
• Up to date knowledge of the regulatory environment
• Experience of building positive relationships with Local Authority partners and other key stakeholders
• Able to use housing systems effectively
• Ability to manage a team
• Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges
• Able to travel around a large geographical area as required A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
  Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! £37,400 per annumAmplius We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...