Community Outreach Worker (Complex Needs Housing Service)

Hertfordshire Mind Network; Letchworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A mental health support organization in the United Kingdom is seeking a Community Outreach Worker to provide vital support to clients experiencing mental ill health. This role involves offering advice, information, and holistic support, particularly for those presenting as homeless and needing mental health interventions. Ideal candidates should be compassionate, non-judgmental, and have strong teamwork skills. The organization values those with lived experience of mental health issues, fostering an inclusive and supportive environment. Competitive benefits are offered, including annual leave and health cover.

Benefits

25 days annual leave plus holidays

One additional birthday leave

Ongoing training

Employee Assistance Programme

Health cover after 6 months

Qualifications

• Experience in providing advice to individuals experiencing mental health issues.
• Ability to work collaboratively with various stakeholders.
• Driving license and access to a vehicle are essential.

Responsibilities

• Provide holistic support and referrals to clients with mental health needs.
• Monitor and review clients' safety and wellbeing regularly.
• Utilize a trauma-informed approach in all interactions.

Skills

Empathy

Crisis intervention

Holistic support

Person-centred approach

Collaborative teamwork

Job description

The objectives of the Complex Needs Housing Service are to:

• Improve the mental wellbeing of people experiencing mental ill health.
• Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• Contribute to an improvement in individual mental wellbeing.
• Remain a source of independent support for all clients.
• Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

About the Role

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Being able to drive and having access to your own vehicle is essential for this role.