Community Moderator for Gaming Client – Bilingual EN & FR - Remote

Arise Virtual Solutions; Remote; GBP 20,000 - 30,000; Part time

Job summary

A virtual support company seeks a Remote Community Moderator for a major gaming client. This role involves providing email and chat support, monitoring community channels, and engaging with players to resolve issues. Candidates must be fluent in English and French, demonstrating strong communication and customer service skills. This opportunity allows you to work from home, set your own schedule, and thrive in a passion-driven environment while supporting a leading gaming brand.

Benefits

Work from home flexibility

Control over scheduling

Qualifications

• Proficiency in reading, writing, and speaking English and French is essential.
• High level of reading comprehension and understanding of game-specific terminology.
• Able to task-switch with ease.

Responsibilities

• Provide email and chat support for a gaming client.
• Monitor and moderate community channels.
• Engage with players and resolve their issues.

Skills

Proficiency in English

Proficiency in French

Strong communication skills

Engagement moderation

Customer service skills

Job description

Remote Community Moderator for Major Gaming Client – Work from Home, English and French

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world‑renowned — with gaming studios across the globe — for its premier gaming subscription service and catalog of award‑winning titles.

If you love gaming, take this opportunity to combine your passion with revenue‑generating gig work. Earn from home and make money doing what you love.

What’s Needed to Provide Support for this Client

• Proficiency in reading, writing, and speaking English and French is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game‑specific terminology, slang, and context.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

Must-Have Qualities and Capabilities

• Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
• Engagement moderation, crafting personal, appropriate, on‑brand responses to players.
• Monitoring all assigned Community channels, applying the client’s moderation guidelines and actions as appropriate.
• Coordinating activities and actions with team members and client representatives.
• Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client’s guidelines.
• Able to task‑switch with ease and evolve as the requirements of the role change over time. Deliver excellent customer service.
• Fluency in English.

Community Platforms May Include

• Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok. Strong experience on these platforms will be an added advantage.

What It Takes to Succeed

You must be self‑motivated, possess outstanding problem‑solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and excellent customer service while efficiently navigating multiple systems.

No degree necessary – This great work‑from‑home opportunity is for anyone ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

About Arise

Arise connects small home‑based businesses run by people like you to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.

This is not an offer of employment. It is an opportunity to enter into a business‑to‑business relationship with Arise.