Community Manager

Greystar Management Services; Coventry; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global real estate company based in Coventry is seeking a dedicated Operations Manager. The successful candidate will manage a business unit's overall operations, focusing on building a vibrant community for residents. Key responsibilities include managing team performance, ensuring compliance with regulations, and achieving financial goals. This full-time role requires experience in the property sector and strong leadership abilities.

Qualifications

• Experience in driving leasing performance in the property sector.
• Proven track record in service excellence in management.
• Detailed knowledge of Landlord / Tenant Legislation.

Responsibilities

• Run business unit operations and accountability.
• Build community and ensure resident satisfaction.
• Manage financial performance and budgets.

Skills

Team leadership

Communication

Organizational skills

Numerical skills

Flexible approach

Education

Good level of general education

Recognized training in Health and Safety (IOSH/NEBOSH preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Property management software

Job description

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America Europe South America and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States manages over units / beds globally and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members daily activities and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant safe and welcoming community our residents enjoy being part of.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the propertys occupancy and revenue goals
• Ensures marketing campaigns advertising and promotional activities are effectively implemented
• Establishes relationships with internal and external stakeholders (sales marketing groups universities) communicating regularly with representatives ensuring the communitys compliance with pertinent regulations and providing performance data and reporting
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analyzing financial statements reviewing marketing information and accessing operational reports.
• Manages the financial performance; attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on‑going communication about the performance of the properties and responds with urgency to client / owner concerns questions issues and requests.
• Promotes resident satisfaction and retention by ensuring a timely response to questions requests and complaints in a timely manner and taking appropriate action to resolve and address service issues.
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Originates approves and submits purchase orders and processes invoices from vendors contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Oversees the tenancy management process by coordinating periodic apartment inspections evicting residents and imposing and collecting late fees and other charges within the terms of the agreement.
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property grounds buildings and amenities meet established standards for safety cleanliness and general appearance and appeal.

Key Relationships

• Regional Operations Managers Investors & Portfolio Management Team.
• Corporate Support Teams including HR Finance Systems Sales & Marketing Health & Safety & Capital Projects.

About You

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word Excel and Outlook.
• Proficiency in using property management software. Training will however be provided.
• A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.

Experience & Skills

Essential

• Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
• Experience of leading a team and a proven track record in delivering service excellence in a similar management role / environment.
• Detailed knowledge of Landlord / Tenant Legislation.
• A strong team player but capable of working autonomously and taking ownership.
• Excellent organization skills with the ability to multi task and prioritize
• Excellent verbal and written communication skills
• Numerical skills necessary to complete the above activities.
• Demonstrated management and leadership skills sufficient to recruit lead direct evaluate and manage team members to achieve high performance including maintenance specialists.
• Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.
• Flexible approach to working in a fast‑paced environment and adaptable to thriving in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Desirable

• Evidence of change management delivery

Required Experience :

IC

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1