Community Carer

Capella Care LTD T/A Expertise Homecare Ashford and Canterbury; Ashford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A homecare service provider in Ashford is looking for caring individuals to assist Customers in their homes. Responsibilities include supporting daily living activities, maintaining care plans, and communicating with Supervisors about any changes in health conditions. The ideal candidate is compassionate, flexible, and able to handle crises calmly. This role involves various shifts, emphasizing customer care and professionalism.

Qualifications

• Must be trustworthy and maintain patient confidentiality.
• Ability to help with daily living activities.
• Experience in care or related field preferred.

Responsibilities

• Support and care for Customers in their homes.
• Complete care plans and maintain accurate documentation.
• Report any changes in Customer conditions to the Supervisor.

Skills

Caring and compassionate

Good communication

Flexible and adaptable

Ability to act in crises

Job description

Overview

The role requires the person to:

• Embrace our customer care ethos
• Be caring, compassionate and trustworthy
• Be a good communicator
• Be flexible, adaptable and quick thinking
• Always be professional
• Remain calm in a crisis
• Act sensitively but not shy away from difficult issues

Responsibilities of All

• To act in a supportive, trustworthy and respectable manner
• To abide by the CQC code of conduct and ethics
• To work inclusively, treating Customers and Colleagues irrespective of disability, race, colour, nationality, ethnic origin, sex, marital status, sexual orientation, religion or belief or age in a fair and respectful manner.
• Dress in a manner conducive to a care environment.
• When wearing the Expertise uniform both inside and outside of work, you are representing the business and your conduct should reflect this status.
• Understand that patient confidentiality is paramount.
• In line with Company H&S policies, ensure the welfare of yourself, Customers and Colleagues are always high priority.
• Embrace the wishes and rules that Customers may impose on you whilst in their homes.
• Feedback service provision improvements to the Manager – always looking for ways to improve quality of service.
• Embrace Company ethos and ensure you and your Colleagues live up to this expectation.
• Do not form relationships with the Customers outside of the work environment.
• Endeavour to address Customer concerns to the best of your ability by keeping abreast of policies, procedures and regulations. Where a concern cannot be answered, escalate to the appropriate person.

Main Responsibilities of Role

This role is not a 9 to 5 job, we provide services to our Customers 24/7 and you will be required to work on a rota basis covering a variety of work patterns.

Administration

• Portray a professional image in the field - being the face of the Company and acting as our representative whilst out in the community, promoting our good name.
• Work with Supervisor to identify the most suitable need for each Customer.
• To complete care plans in line with company standards.
• Maintain confidentiality at all times.
• Participate in all training courses.
• Keep a record of own CPD.
• Comply with legal, CQC and Franchise requirements and quality standards.
• Keep abreast of regulatory changes in domiciliary care provision, ensuring that all polices are adjusted in line with HQ directive, local council code of conduct and Government regulations.
• Participate in meeting as appropriate and attend regular supervision sessions.
• Complete timesheets and have them signed by Customer in accordance with company procedure.

Customer Support

• Undertake continuous assessment of Customer needs and living environment, including changes in physical, mental, emotional, social and health requirements and feedback to Supervisor to revise care plans to reflect these changes.
• Act rapidly when any of these changes may cause the Customer alarm or put them in danger. Escalate concerns quickly.
• To be particularly vigilant for signs of distress or anxiety in Customers. Any deterioration in physical or mental health, or safety of the environment, need to be reported as a matter of urgency to the Supervisor.
• Encourage Customers, according to their capabilities, to participate in all aspects of daily living activities.
• Help Customers with their usual daily activities, hobbies and social arrangements.
• Develop and maintain a relationship with the Customer through talking and listening.
• Liaising with other carers, agencies or professionals as necessary.
• Assist Customers in (un)dressing, care of aids and personal equipment (hearing aids, glasses, dentures, prosthesis, etc), in all aspects of personal hygiene, i.e. washing, shaving, showering etc, and in feeding.
• Helping Customer to access toilet facilities, emptying commodes and disposal of incontinence materials, using agreed health and safety procedures.
• Encourage Customers to maximise their own abilities and skills.
• Where directed, maintain cleanliness of Customer’s home, to meet with health and safety requirements.
• Ensure Customers are kept warm.
• Where appropriate, launder and iron clothes and/or bed linen.
• Undertake essential shopping, payment of bills.
• When required, prepare or reheat meals provided and help with feeding.
• Complete medication records if applicable.
• Help care for Customers who are dying, remembering all the time the impact on the Customer’s family and the support they will need too.

Health, Safety, Environmental and Quality

• Ensure equipment is used for the purpose it was purchased for and that waste is minimised.
• Ensure all quality standards from the Care Quality Commission and General Social Care Councils code of conduct are adhered to.
• Ensure office is kept tidy and good housekeeping standards are maintained.
• Work in a manner to ensure your personal safety and that of fellow employees by following company health and safety guidelines and policies.
• Complying with instructions and procedures issued for safe working, and to make full and proper use of protective clothing and safety equipment.
• Reporting to their supervisor or Manager any risk to health and safety, or equipment or procedure, which come to their notice.
• Reporting any accident/incident to Unit Manager, that has resulted in, or might result in, injury or damage, and to co-operate with any investigations, which may be carried out. This job description is not fixed, it will evolve as Customers, initiatives, market forces dictate and as we grow as a business.