Communications Coordinator

Supertemps Ltd; Conwy; On-site; GBP 13,000 - 15,000; Full time

Job summary

A dynamic agency focused on public safety is seeking a Communications Coordinator based in Conwy. The role involves creating and managing bilingual content for social media, responding to public enquiries, and providing administrative support. Successful candidates will have prior customer service experience and Welsh language skills. The position offers full-time hours on a rotating shift basis, with a competitive pay rate of £13.30 per hour.

Qualifications

• Previous customer service, content creation and administrative experience.
• Fluent in Welsh (essential).
• Excellent written and verbal communication skills.

Responsibilities

• Assist in delivering and creating bilingual information on social media.
• Respond to public enquiries and complaints.
• Provide communication support during incidents.

Skills

Customer service experience

Fluent Welsh language skills

Strong communication skills

IT skills with Microsoft Office

Ability to work independently under pressure

Job description

Overview

Looking for a role that offers shift patterns to support work-life balance? Join a dynamic team where you'll make a tangible difference in public safety whilst gaining career development and security of a long term role.

In the Communications Coordinator job, you will be:

• Assisting in the day-to-day delivery and creation of engaging bilingual information on social media and other digital platforms
• Utilising communication channels from multiple sources to capture relevant information
• Responding to public enquiries and complaints through telephone, email and social media channels
• Providing a communication link to the various departments and liaising with internal and external partners including police, control room operators, and management to streamline communication and support incident response
• Providing an efficient administrative, clerical and support service and acting as the first point of contact for the department in both Welsh and English languages

To be successful, you will need:

• Previous customer service, content creation and administration experience
• Fluent Welsh language skills (essential)
• Strong written and verbal communication skills with eye for detail
• Excellent IT skills, particularly with Microsoft Office systems
• Ability to work independently in high-pressure situations, especially during major events or incidents, will be essential
• A willingness to work outside normal working hours

What’s on offer

This is a position available initially up until March 2026.

Full time working hours on a shift / rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekends. Occasionally covering shifts between 7pm - 7am.

Office based in Conwy.

A basic hourly rate of £13.30 plus additional rates are on offer for overtime and unsociable hours.

Take the next step in your career and apply today.