Communications and Engagement Officer

Norfolk Citizens Advice; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support organization in Norwich seeks a Communications and Engagement Officer to lead branding and stakeholder activities. The candidate will help deliver a clear narrative, manage digital channels, and support fundraising initiatives. Essential skills include excellent digital and social media management, confidence in communication, and ability to meet deadlines. This role contributes significantly to the organization's impact and outreach, offering a supportive environment for professional development.

Qualifications

• Excellent digital skills essential.
• Good social media management skills required.
• Ability to work independently to deadlines.

Responsibilities

• Lead communications and branding activities.
• Draft and distribute press releases and updates.
• Support the fundraising plan and major events.

Skills

Excellent digital skills

Good social media management skills

Ability to work to deadlines

Confident communicator

Experience in developing presentations

Job description

At Norfolk Citizens Advice, we believe that people are at the heart of everything we do. Our organisation is built on a foundation of compassion, integrity, and a steadfast commitment to making a positive difference in the lives of individuals and communities across Norfolk. We are proud of our reputation for providing high-quality, accessible advice and support, and we are equally proud of the dedicated team who make this possible.

We are looking for someone who is not only skilled and experienced, but who also shares our values and our passion for helping others. The ideal candidate will be a natural communicator, able to engage and inspire a wide range of audiences, from local residents and community groups to business leaders and public sector partners. You will be someone who thrives on building relationships, who understands the power of clear, consistent messaging, and who is motivated by the opportunity to tell our story and amplify our impact.

Working at Norfolk Citizens Advice means joining a supportive, collaborative, and forward-thinking team. We value creativity and initiative, and we encourage everyone to bring their ideas to the table. You will have the chance to work on a diverse range of projects, from developing innovative communications campaigns to supporting major fundraising initiatives and engaging with stakeholders at every level. Your work will directly contribute to the success and sustainability of our organisation, helping us to reach more people and deliver even greater impact.

We recognise that our strength lies in our people, and we are committed to supporting your professional development and wellbeing. You will be given the tools, training, and encouragement you need to grow in your role and to make a real difference. If you are looking for a role where you can use your skills to create positive change, where your voice will be heard, and where you will be part of a team that genuinely cares, we would love to hear from you.

Main Purpose of the Role

The Communications and Engagement Officer will play a central role in leading the organisation’s communications, branding, and stakeholder engagement activities, ensuring a consistent and professional presence across all channels and audiences. The postholder will also support the Development and Fundraising Manager in the delivery of the fundraising plan and contribute to the administration and delivery of major projects and initiatives.

Key Responsibilities

Communications and Branding

• Help to deliver a clear and compelling organisational narrative, ensuring all communications reflect the ethos, values, and impact of the organisation.
• Support the creation and delivery of an easily understood ethos, values, and impact narrative, including the brand strategy.
• Draft, edit, and distribute press releases, stakeholder updates, and regular communications to promote research, our services and key strategic aims such as volunteer recruitment.
• Maintain a rolling 12-month engagement diary, ensuring proactive and timely communication with all key audiences.
• Manage the organisation’s digital channels and plan content and distribution.
• Oversee the design and production of branded materials, including leaflets and posters, ensuring consistency and quality.
• Create and manage engaging content for the organisation’s social media platforms, ensuring alignment with branding and communications strategies.

Stakeholder Engagement

• Support effective and timely engagement with our key external stakeholders.
• Develop and deliver occasional presentations to a range of audiences, including parishes, companies, community groups, and colleges.
• Act as a key point of contact for public, media, and stakeholder enquiries, supporting organisational resilience and reputation.

Supporting the Fundraising Plan

• Support the Development and Fundraising Manager in the delivery of the fundraising plan, including the administration and delivery of key projects such as the Patrons’ Club, business supporters’ network, legacy gifting, and geographical support for branches.
• Assist with the organisation and delivery of major events, such as the AGM, staff conferences, and fundraising events.

Content creation

• Coordinate and produce case studies and statistics that demonstrate the organisation’s impact.
• Collate data and stories for the annual impact report, working with colleagues to evidence outcomes and achievements.

Person Specification

Essential Skills and Experience

• Excellent digital skills
• Good social media management skills
• Ability to work to deadlines and deliver to plans independently
• Ability to work as part of a remote team
• Confident communicator with experience of occasionally presenting to groups and working with senior contacts
• Experience in developing and delivering promotional presentations to a range of audiences

Desirable Skills and Experience

• Experience working in a busy public sector (emergency service, council/government), charity, or commercial communications team
• Experience in fundraising and engagement work with donors
• Experience in the design and production of promotional materials
• Experience of project management

Other Requirements

• Norfolk-based and able to travel across the county
• Some out-of-hours work at occasional events
• Subject to a probationary period

CLOSING DATE 5th December 2025 at 5PM