Communication & Engagement Manager (Contact Centre)

Carnival; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cruise company is seeking a Communication & Engagement Manager to develop strategies that enhance employee satisfaction and retention. You will drive internal engagement through events and effective communication, ensuring alignment with business goals. The ideal candidate will possess strong leadership and project management skills, capable of fostering team collaboration and driving creativity. This full-time role allows hybrid working in Southampton, making it an excellent opportunity to inspire and engage a diverse workforce.

Benefits

Employee Discounted Cruising

Recognition scheme with prizes

Regular office events

Extensive learning and development opportunities

Health Cash Plan

Life Assurance

Minimum 25 days leave

Qualifications

• Ability to inspire, coach and manage a team effectively.
• Turn complex messages into clear, engaging language.
• Deliver longer term initiatives through strategic project management.

Responsibilities

• Develop and execute communication and engagement strategies.
• Plan and host in-office and virtual events.
• Oversee onboarding processes and manage ship visit programs.
• Collaborate with internal communications teams.

Skills

Excellent written and verbal communication skills

Leadership capability

Strategic planning and project management skills

Ability to build strong stakeholder relationships

Job description

We take enormous pride in bringing to life P&O Cruises and Cunard – two of Britain’s most iconic brands. Our Contact Centre Operations (CCO) team is looking for a Communication & Engagement Manager, a pivotal role in shaping how we connect, engage, and inspire our people. You’ll be at the heart of creating an exceptional employee experience that supports our vision and values.

Role Overview

As Communication & Engagement Manager, you’ll lead strategies that drive employee satisfaction and retention across CCO and Guest Relations, as well as overseeing the onboarding of new teams. From planning CCO-wide events, managing ship visits and familiarisation trips, to creating compelling content for multiple channels, you’ll be the voice that keeps our teams informed, motivated, and connected.

You’ll combine strategic planning with strong stakeholder management to align engagement activities with business priorities and key projects, as well as representing CCO in wider Carnival UK forums. This role requires a balance of creativity, leadership, and operational understanding to deliver long-term success.

Your Accountabilities will include:

• Develop and execute communication and engagement strategies that support CCO objectives.
• Plan and host in-office and virtual events that bring our culture to life
• Oversee onboarding processes, as well as planning and delivering against recruitment forecast
• Manage ship visit and familiarisation programmes, driving engagement and brand connection.
• Collaborate with internal communications and project teams to deliver consistent messaging

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full time permanent basis, with hybrid working in our Southampton office, including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Communication & Engagement Manager within the CCO team, we’re looking for:

• Excellent written and verbal communication skills – able to turn complex messages into clear, engaging language and for a diverse audience.
• Leadership capability – able to inspire, coach and manage a team effectively
• Strategic planning and project management skills to deliver longer term initiatives.
• Ability to build strong stakeholder relationships and influence at all levels.

About You: A Catalyst for Change

We believe that diversity enriches our team. We’re interested in candidates who:

• Engage and empower others, creating an environment where people do their best work.
• Demonstrate accountability and commercial awareness in decision-making.
• Brings energy and clarity to communication, inspiring teams to achieve.
• Embrace innovation and continuous improvement.

Why Join Us?

Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

Our benefits package reflects our commitment to your wellbeing and includes:

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme

Take the next step

Ready to inspire and engage? Apply now and be part of a team that makes every day extraordinary. Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.