Commercial Support Officer

GKN Aerospace; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading aerospace company in Birmingham is seeking a Commercial Support Officer to enhance customer relations and manage contracts. Responsibilities include managing payments, preparing contracts, and supporting customer initiatives. The ideal candidate will have strong negotiation skills and experience in customer relationship management. The company offers an excellent salary package, including holidays and a pension scheme, along with professional development opportunities.

Benefits

8% holiday allowance

40 paid holidays for full-time employment

Excellent pension scheme

Travel allowance

Pleasant working environment

Qualifications

• Proven experience in customer relationship management, contract management, and demand forecasting.
• Strong negotiation skills to manage multiple stakeholders effectively.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Maintain customer relationships and provide administrative support to the Commercial Account Manager.
• Manage cash tracking and ensure timely payments from customers.
• Prepare quotations and claims in line with sign off procedures.

Skills

Customer relationship management

Contract management

Negotiation skills

Communication

Financial data analysis

Commercial proposal writing

Education

Qualification in business studies or contract law

Job description

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.

Job Summary

The Commercial Support Officer maintains a strong working relationship with the customer and to provide administrative and reporting support to the Commercial Account Manager ensuring that the customer’s needs are effectively managed by the business. The Commercial Support Officer will focus on the specific aerospace programmes.

Job Responsibilities

Contract Management

• To interface and highlight to the business the need to adhere to its contractual obligations and inform customers of GKN's contractual limits;
• Manage cash tracking and ensure timely payment from customers within agreed terms;
• Adhere to processes and procedures;
• Preparation of contractual quotations and claims including ad hoc non recurring invoices in line with sign off procedures;
• Responsible for obtaining EUU/EUS to ensure export compliance.

Relationship Management

• Support customer review meetings and dispute resolution with customers as appropriate;
• Support the monitoring of performance, delivery and quality performance issues and recoveries and elevate as appropriate;
• Receive customer initiatives, requests and communications.

Order Book, Demand & Sales Management

• Responsible for administrating orders from customers in accordance with the agreed contract and loading sales orders
• Responsible for raising invoices in line with contract terms where appropriate

Change Management

• Preparation of data and support to modification claims and quotations
• Implement commercial contracts for change as appropriate

Bid and Proposal Management

• Prepare quotations in line with sign off procedures including the population of a pricing model

Any other reasonable duties

Job Qualifications

Essential

• Proven experience in customer relationship management, contract management, and demand forecasting
• Strong negotiation skills and ability to manage multiple stakeholders
• Excellent communication and interpersonal skills
• Ability to analyze and interpret financial data related to P&L and budgeting
• Familiarity with commercial proposal writing and business modeling
• Travel to other GKN locations and customers

Desirable

• Qualification in business studies or contract law would be preferable

What we’ll offer

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Aerospace that has proven itself to be at the cutting edge of our industry, you will know that you will be working towards being the most trusted partner in the aerospace industry. We will support and promote your professional and personal development.

Furthermore, we will offer you:

• The role is in Grade J, according to the CLA Metalektro and of which salary is dependant on your experience and qualifications.
• 8% holiday allowance.
• 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days).
• An excellent pension scheme (PME) and travel allowance.
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers.

Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities.

How to apply?

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.