Commercial Operations Specialist

Morgan McKinley; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading biotech/life sciences innovator in the UK is seeking a Commercial Operations Specialist. This full-time role involves optimising workflows using Salesforce and ERP systems, identifying bottlenecks, and driving CRM improvements. The ideal candidate will have over 5 years of experience in commercial operations, strong Salesforce expertise, and excellent stakeholder management skills. The position is hybrid based in Oxfordshire, offering a dynamic environment focused on operational excellence.

Qualifications

• 5+ years in Commercial Operations, Business Ops, or Process Excellence.
• Strong expertise in Salesforce with capability of Product/Project Owner.
• Experience in driving cross-functional improvements.

Responsibilities

• Optimise end-to-end commercial workflows across Salesforce and ERP systems.
• Identify bottlenecks, improve data quality, and deliver automation.
• Lead change management and drive adoption of new tools.

Skills

Strong Salesforce expertise across Sales Cloud

Analytical and organized

Excellent stakeholder management

Proactive with a passion for operational excellence

Education

Salesforce Administrator or Business Analyst certification

5+ years in Commercial Operations, Business Ops, or Process Excellence

Tools

Salesforce

Oracle

SAP

NetSuite

Job description

Commercial Operations Specialist – Global (Biotech / Life Sciences)

Full-time

• Hybrid – Oxfordshire

A leading biotech / life sciences innovator is looking for a Commercial Operations Specialist to help elevate and streamline its global customer journey—from order capture to fulfilment, support, and renewals.

This is a high-impact role for someone who loves fixing broken processes, shaping scalable systems, and partnering across regions to deliver a seamless customer experience. You’ll be at the centre of global commercial operations, driving CRM / ERP improvements and aligning teams across Sales, Customer Care, Technical Services, Operations, and Finance.

What You’ll Do

• Optimise end-to-end commercial workflows across Salesforce and ERP systems (Oracle / SAP / NetSuite).
• Identify bottlenecks, improve data quality, and deliver automation that scales globally.
• Translate business challenges into system requirements and partner with IT to implement them.
• Support global governance, enable accurate forecasting, and champion process consistency.
• Lead change management and drive adoption of new tools and processes across regions.

What You Bring

• Strong Salesforce expertise across Sales Cloud and / or Service Cloud , with the capability to act as a Product / Project Owner for commercial system enhancements.
• Salesforce Administrator or Business Analyst certification (preferred) , or equivalent hands‑on experience configuring, optimising, and translating business needs into scalable Salesforce solutions.
• 5+ years in Commercial Operations, Business Ops, or Process Excellence (ideally in biotech, life sciences, or advanced technology).
• ERP familiarity (Oracle / SAP / NetSuite) is a plus.
• Proven experience driving cross-functional improvements in a matrixed, global environment.
• Excellent stakeholder management and communication skills—you influence without authority.
• Analytical, organised, and proactive with a passion for operational excellence.