Commercial Manager Full time Commercial Manager Full time

Stadler Rail Service UK Limited; Norwich; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading rail transport company in Norwich is seeking a Commercial Manager to lead the East Anglia contract, ensuring compliance, budget control, and operational excellence. You will manage a dedicated team and play a key role in stakeholder engagement. The ideal candidate has strong contract management and analytical skills, with an NVQ Level 4 qualification. This role offers a salary of up to £60,000 per annum and various employee benefits.

Benefits

Salary up to £60,000

25 days annual leave

Defined contribution pension scheme

Death in Service Cover

Enhanced maternity policy

Enhanced paternity policy

Cycle to work scheme

Health cashback plan membership

Qualifications

• Strong understanding of contract and commercial management principles.
• Confident analytical and planning abilities with a proactive problem-solving approach.
• Adaptable and open to change with a continuous improvement mindset.

Responsibilities

• Lead and manage the East Anglia contract, ensuring all obligations are met.
• Guide performance and maintenance planning while fostering continuous improvement.
• Oversee SRMS and provide commercial guidance across contracts.

Skills

Contract management

Analytical skills

Problem-solving

Communication

Time management

Education

NVQ Level 4 qualification or equivalent

Job description

Overview

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Join us as a Commercial Manager where you will lead the East Anglia contract, ensuring contractual compliance, budget control, and performance excellence through strategic leadership, technical insight, and stakeholder engagement.

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available. Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development. Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders. Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

Responsibilities

• Lead and manage the East Anglia contract, ensuring all TSA contractual obligations are met to the highest standard, on time and within budget.
• Guide performance and maintenance planning, support commercial negotiations, and foster a culture of excellence and continuous improvement.
• Act as the lead focal point and administrator for SRMS, overseeing the Stadler TSA maintenance contract within SRSUK and providing commercial guidance across contracts.
• Ensure adherence to maintenance and overhaul KPIs, lead regular performance reviews and audits, and escalate non-compliance with clear remediation plans.
• Develop and oversee strategies to reduce liquidated damages, including proactive schedule monitoring, entitlement claims, and enforcement of performance regimes; identify potential exposures early and collaborate with planning, engineering, and procurement teams to mitigate risks.
• Maintain an up-to-date risk register and manage performance-related processes across fleet engineering and operations; collate and analyse data to identify trends and inform decision-making.
• Using SRMS, oversee planning and execution of preventive maintenance, overhauls, modifications, repairs, and work arising, ensuring contract delivery is reliable, compliant, and sustainable.
• Organise and facilitate Management Review meetings to monitor KPIs and drive action plans; liaise with customer representatives to ensure satisfaction; lead monthly meetings and commercial negotiations.
• Prepare variation orders, submit exonerating event claims, and support the local supply chain in securing favourable terms.
• Demonstrate collaborative and inclusive leadership across all functions involved in maintenance contracts; develop process flows that incorporate Lean Methodology and 6S Principles to enhance efficiency.

Qualifications

• Strong understanding of contract and commercial management principles.
• Confident analytical and planning abilities, with a proactive approach to problem-solving.
• Adaptable and open to change, with a continuous improvement mindset.
• Clear and effective communicator, both in writing and verbally.
• Able to manage time effectively and meet deadlines in a dynamic environment.
• Holds an NVQ Level 4 qualification (or equivalent experience or certification).
• Familiarity with rail units or similar technical environments (Desirable).
• Experience in applying continuous improvement methodologies (Desirable).
• Knowledge or experience in project management practices (Desirable).

Benefits

• Salary: Up to £60,000 per annum.
• Base location: Norwich Crown Point Depot.
• 37 hour working week.
• 25 days annual leave, increasing with long service milestones.
• Defined contribution pension scheme with Scottish Widows. Auto-enrolment at 4% matched contribution rate with the option to increase up to 10% which remains matched.
• Death in Service Cover.
• Enhanced maternity policy.
• Enhanced paternity policy.
• Cycle to work scheme.
• Company paid membership of cashback health plan with Healthshield.