Commercial Director: Growth & Guest Experience (Hybrid)

Leisure People; Newcastle upon Tyne; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality company in Newcastle upon Tyne is seeking an experienced Commercial Director to drive their commercial strategy while leading a high-performing team. Responsibilities include defining growth targets, enhancing the guest experience, and overseeing marketing efforts. The ideal candidate will have significant P&L experience, exceptional leadership abilities, and a data-driven mindset. This role offers a competitive salary and benefits, including a £7,000 car allowance and substantial bonuses.

Benefits

Highly competitive base salary

Annual bonus up to 50%

£7,000 car allowance

25 days' holiday plus birthday off

Private medical insurance

Stakeholder pension

Generous team discounts

Qualifications

• History of delivering revenue and profit growth in a group setting.
• Experience with contact centre operations is desirable.
• Ability to develop high-performing teams.

Responsibilities

• Define and deliver group commercial strategy to meet growth targets.
• Drive financial performance metrics like LTV and ADR.
• Lead a data-driven team focused on commercial excellence.
• Enhance digital guest journey and loyalty program.
• Oversee integrated marketing and performance analysis.

Skills

Significant Group P&L experience (£40m+)

Data-driven mindset

Exceptional leadership skills

Strategic approach

Job description

A leading hospitality company in Newcastle upon Tyne is seeking an experienced Commercial Director to drive their commercial strategy while leading a high-performing team. Responsibilities include defining growth targets, enhancing the guest experience, and overseeing marketing efforts. The ideal candidate will have significant P&L experience, exceptional leadership abilities, and a data-driven mindset. This role offers a competitive salary and benefits, including a £7,000 car allowance and substantial bonuses.