Commercial Claims Handler

Lawes Insurance Recruitment; Lancashire; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Chartered Insurance Broker is seeking an experienced Commercial Claims Handler in Lancashire. You will manage a range of commercial and personal claims, liaising with clients and insurers to ensure fair resolutions. The role offers opportunities for professional development and requires strong communication skills and attention to detail.

Qualifications

• Minimum 3 years’ experience in commercial claims handling.
• Understanding of various classes of insurance business like Liability and Property.
• GCSE qualifications with minimum A-C grades in Maths and English.

Responsibilities

• Manage the full lifecycle of commercial and personal claims.
• Negotiate settlements and maintain clear communication with stakeholders.
• Prepare reports on key claims and ensure compliance with FCA regulations.

Skills

Communication

Attention to detail

Negotiation

Organizational skills

Time management

Education

GCSE A-C grade in Maths and English

Tools

Microsoft Office

Job description

We’re recruiting on behalf of a long-standing, client-focused Chartered Insurance Broker who is looking for an experienced Commercial Claims Handler. You’ll manage a variety of commercial and personal claims from start to finish, acting as a trusted liaison between clients and insurers to ensure smooth, fair resolutions.

RESPONSIBILITIES

• Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
• Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
• Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
• Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
• Maintain accurate case records and a structured diary to track progress on all open files
• Support the wider business by preparing summary reports and insights on key claims
• Promote best practices in compliance with FCA regulations and internal policies

DAY-TO-DAY

• Reviewing and registering new claims swiftly, acknowledging correspondence
• Liaising with insurers to progress and monitor claim outcomes
• Gathering documentation and evidence to assess liability and coverage
• Monitoring outstanding claims through diary management systems
• Supporting account executives on complex and high-value cases
• Staying up to date with industry trends and regulatory updates, particularly within the childcare insurance sector
• Participating in ongoing training and professional development activities

EXPERIENCE AND REQUIREMENTS

• At least 3 years’ experience handling claims within the commercial insurance market
• A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
• GCSE A-C grade (5 minimum) must include Maths and English

SKILLS

• Strong communication – both written and verbal – with a client-first approach.
• High level of attention to detail and accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Confident when negotiating settlements and defending client positions
• Strong organisational and time management skills
• Able to collaborate within a team while also managing an independent workload

If you have the relevant experience or know someone that does please contact me now on 07458162842 or email us at [e-mail]

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