COM Supervisor | RAF Lakenheath

VIVO Defence; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A facilities management provider in the UK is seeking a COM Supervisor / COM Manager to oversee maintenance at RAF Lakenheath and other bases. You'll lead a team of engineers to ensure timely and quality maintenance, uphold health and safety standards, and liaise with military personnel. Essential qualifications include an SMSTS certification, a driving licence, and a solid grasp of health & safety regulations. Attractive benefits include 25 days annual leave and career progression opportunities.

Benefits

25 days annual leave plus bank holidays

Life assurance policy

6% employer matched pension contribution

Excellent career progression opportunities

Qualifications

• Strong understanding of Health & Safety regulations, including COSHH.
• A full UK driving licence.
• Ability to obtain SC level Security Clearance.

Responsibilities

• Oversee delivery of planned and reactive maintenance tasks.
• Lead and manage a team of 9 engineers and operatives.
• Ensure compliance with COM processes, KPIs, and SLAs.

Skills

Health & Safety regulations

Excellent communication skills

Reliability

Self-motivation

Education

SMSTS qualification

Job description

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract and Location

Contract: Full Time, Permanent
Location: RAF Lakenheath, Mildenhall, Feltwell
Salary: Up to £35,000 + a company car
Working Hours: 40 Hours per Week (7:30AM - 16:30PM)

About the role

We are looking for a COM Supervisor / COM Manager to oversee the delivery of planned and reactive maintenance tasks at RAF Lakenheath, Mildenhall and Feltwell. In this role, you will be responsible for ensuring the smooth operation of essential services for the United States Visiting Forces, managing a team of engineers and operatives while maintaining the highest standards of service.

Key responsibilities

Your key responsibilities will include leading and managing a team of 9 engineers and operatives, ensuring that maintenance tasks are completed on time and to the highest quality. You will oversee subcontractors, ensuring compliance with COM processes, KPIs, and SLAs, while also providing expert technical support to Defence Infrastructure Organisation (DIO) and Head of Establishment (HoE) representatives. Health & Safety compliance will be a top priority, and you will be responsible for ensuring that all RAMS documentation and risk assessments are in place.

You will attend move ins, visit properties to snag them and liaise with the USVF client to ensure all properties meet the required standard.

Exceptional service delivery is at the heart of this role. You will work closely with military personnel, DIO, and VIVO's supply chain to maintain strong working relationships. You will also conduct team briefings, deal with disciplinaries, deliver toolbox talks, and mentor apprentices to support the development of your team.

What you'll need

To be successful in this role, you must have a strong understanding of Health & Safety regulations, including COSHH. A full UK driving licence and the ability to obtain SC level Security Clearance are essential. You should hold an SMSTS qualification or be willing to upskill towards one, and you must have demonstrable experience in managing maintenance or construction contractors. A background in void properties, along with excellent communication skills, reliability, and self‑motivation.

Previous experience in an MOD environment or existing SC clearance would also be beneficial.

What we offer

• 25 days annual leave plus bank holidays
• Life assurance policy
• 6% employer matched pension contribution
• Excellent career progression opportunities

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.