Collections Executive -Administrator -Suit Graduate

Elite Personnel Ltd; Tamworth; On-site; GBP 29,000 - 35,000; Full time

Job summary

A supportive staffing agency in Tamworth is seeking a Collections Executive to enhance customer service by helping clients manage overdue accounts. You will be responsible for making and receiving calls, taking payments, and issuing documentation. The role requires strong communication and a customer-first mindset, with training provided for beginners. Benefits include a competitive salary, team culture, and ample leave opportunities.

Benefits

Competitive salary with company bonus

Supportive team culture

Opportunities for growth

Access to private medical appointments

Team socials

Qualifications

• Ideally educated to graduate level, though not essential.
• Strong communication skills and a customer-first attitude required.
• Ability to remain calm and professional in interactions.
• Previous experience in collections or customer service desirable.

Responsibilities

• Deliver outstanding customer service to help customers get their accounts back on track.
• Make outbound calls to customers in arrears aiming for a one-call resolution.
• Handle inbound calls regarding overdue accounts and general queries.
• Take payments over the phone securely and issue relevant paperwork.

Skills

Strong communication skills

Customer-first attitude

Calm and solution-focused

Previous experience in collections or customer service

Education

Graduate level education

Job description

Are you looking for more than just a job? Do you want to be part of a business that genuinely values and supports its people? Our client is an amazing employer who goes above and beyond for their staff, offering not only a welcoming culture but also fantastic rewards.

We are now seeking a Collections Executive to join their growing team.

Role

As a Collections Executive, you’ll play a key part in delivering outstanding customer service while helping customers get their accounts back on track.

• Making outbound calls to customers in arrears, aiming for a one‑call resolution
• Handling inbound calls regarding overdue accounts and general customer queries
• Taking payments over the telephone securely and efficiently
• Issuing copy invoices, statements, and other relevant paperwork as needed

What they are looking for:

• Ideally educated to graduate level (though not essential)
• Strong communication skills and a customer‑first attitude
• Ability to remain calm, professional, and solution‑focused in every interaction
• Previous experience in collections or customer service is desirable but not essential – training will be provided

Rewards & Benefits

• Competitive salary with company bonus – on average £200 per month (but can range from £50–£600 depending on performance and business volumes!)
• Supportive team culture with an employer that truly cares about your wellbeing
• Opportunities for growth and career progression
• A chance to make a real impact and be recognised for your contributions

Benefits

• 20 days annual leave plus 8 bank holidays, Christmas to New Year shutdown, birthday off and the option to buy more holiday
• Access to BHSF, private medical appointments, mental health resources and death in service insurance
• Training and clear progression opportunities
• Team socials and recognition for long service
• Free on‑site parking and discounted travel options

Paying up to £35k.

Apply now with your current CV to [e-mail].

Please note WE WILL REQUEST A COPY OF YOUR UK RIGHTS TO WORK IF YOU ARE SUCCESSFUL.

This position will also require a credit check.

Due to the unprecedented volume of responses, we are currently unable to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.