Collection and Delivery Manager

Royal Mail; Gillingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading parcel delivery service in Gillingham is seeking a Collection & Delivery Manager. You will oversee a team, ensuring operational quality and health and safety standards are met. The role requires experience in managing large teams in an express parcels environment, excellent communication skills, and the ability to drive high performance. Join us to enhance customer satisfaction and optimize depot operations while working in a supportive environment.

Qualifications

• Proven experience in managing large teams in a fast-paced environment.
• Ability to engage and motivate team members for high performance.
• Familiarity with unionized workplace dynamics.

Responsibilities

• Lead a team of delivery and collection drivers and warehouse staff.
• Ensure achievement of health and safety and operational quality standards.
• Drive customer satisfaction and resolve inquiries swiftly.

Skills

Express parcels background

Team management

Communication skills

Experience with resource management

Ability to build relationships

Job description

Responsibilities

Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected. We have a Collection & Delivery Manager vacancy at the Medway Local Depot in which you will be responsible for leading a team, be accountable for health and safety, and operational quality, cost and people KPI's. As a line manager to a team of delivery and collection drivers, self-employed owner drivers, as well as warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints. You'll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues. Attendance - early shift, approx 06:00 -14:00 Monday to Friday with a degree of flexibility.

Qualifications and Skills

It takes more than organisational skills to be a manager. We're looking for individuals with a passion for people and the following skills and experiences:

• From a express parcels background with some experience of working in a unionised environment
• Managing and supporting a large team to maximise performance, service and achieving KPIs
• Good communication skills, with the ability to engage and motivate team members to work to high standards
• Experience of introducing improvements and successfully guiding people through significant periods of change
• Ability to build effective working relationships with your team, unions and key stakeholders
• Experience of managing resources and budgets

About Parcelforce

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.

EEO Statement

We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.