Collection Advisor

Search; Manchester; On-site; GBP 30,000; Full time

Job summary

A financial services firm in Manchester seeks a Collections Advisor to assist customers with outstanding payments. This position requires excellent communication skills and a strong desire to help customers improve their financial health. Responsibilities include handling calls, setting up payment plans, and reviewing processes for improvement. The role offers a hybrid work model with 25 days of holiday and various health perks provided by the firm.

Benefits

25 days holiday (rising to 28 after 3 years)

Private Medical via Vitality

Health cash plan for employees and children

Pension - 5% company contribution

Free breakfast, drinks, and fruit in the office

Employee discounts for major shops

1 volunteer day per year

6 free counselling sessions via EAP

Enhanced company sick pay

Enhanced family leave for caregivers

Qualifications

• Previous experience in a Collections or Payment support role is advantageous.
• Strong communication and listening skills are essential.
• Knowledge of financial principles is important.
• Desire to help customers improve their financial health is required.

Responsibilities

• Handle telephone queries from customers experiencing financial difficulties.
• Find suitable payment solutions for missed payments.
• Set up payment plans and collaborate with specialist teams.
• Show compassion and understanding towards customers in vulnerable circumstances.
• Record conversations and administrative actions in relevant systems.
• Review processes for potential automation or enhancement.
• Identify and raise any risks with your line manager.

Skills

Communication skills

Empathy

Financial knowledge

Customer service background

Ability to manage caseload

Job description

Collections Advisor

Manchester - City Centre - Hybrid working (2 days at home)
Salary: £30,000 DOE + 10% Bonus per year
Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) (You will work a shorter week when you work the Saturday shift)
Start Date: February 2026

About Us

Our mission is to be the UK's simplest way to find and finance a great value used car. We aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible.
You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers.

Responsibilities

• Handling telephone queries from customers experiencing financial difficulties
• Finding suitable payment solutions for missed payments
• Setting up payment plans and collaborating with specialist teams
• Showing compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions in relevant systems
• Reviewing processes for potential automation or enhancement
• Identifying and raising any risks with your line manager

Ideal Candidate

• Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous; however we will look at candidates with a strong background in customer service
• Excellent communication and listening skills, both verbal and written
• Strong knowledge of financial principles and ways to support customers
• Desire to help customers improve their financial health
• Ability to proactively manage and prioritize caseload in line with KPIs

Perks

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays
• Private Medical via Vitality, with reward schemes for you and your family
• Health cash plan via Health Shield for employees and children (dental, optical, etc.)
• Pension - 5% company contribution
• Free breakfast, drinks, and fruit in the office
• Employee discounts for major shops
• 1 day volunteer day per year
• Mental health care - 6 free counselling sessions via EAP
• Paid sick leave - enhanced company sick pay
• Enhanced family leave for primary and secondary caregivers

Please apply with your most up to date CV to discuss the role further; you must be able to pass a full Credit check and criminal background check!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.