Colleague Resolution Advisor - Milton Keynes

MIB; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in the United Kingdom is seeking a Colleague Resolution Advisor to provide guidance on employee relations matters and support case management. You will lead the development of ER policies and deliver training for line managers. If you have experience in conflict resolution and analytical skills to monitor ER trends, this is an excellent opportunity to make a real impact in a supportive environment. The role offers competitive compensation and a chance to shape a positive workplace culture.

Qualifications

• Experience in employee relations and conflict resolution.
• Strong analytical skills to monitor ER case trends.
• Capacity to deliver training sessions for line managers.

Responsibilities

• Provide guidance on employee relations matter.
• Support in managing complex cases and investigations.
• Lead development of ER policies and procedures.

Job description

Job Description

Colleague Resolution Advisor

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture. If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do.

Key responsibilities

• Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution.
• Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning.
• Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values.
• Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making.
• Monitor ER case trends, analyse data, and elevate recurring issues or risks with recommendations for proactive interventions.
• Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward ...