Coffee Shop Assistant

Honesty - Bakery; Newbury; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A local coffee shop in Newbury is seeking a dedicated Coffee Shop Assistant to join their vibrant team. In this role, you will provide exceptional customer service, prepare beverages and food, and maintain a clean and welcoming environment. A full driving license is required as the role involves travelling between different locations. Applicants who are passionate about enhancing customer experiences and looking for career growth opportunities are encouraged to apply.

Benefits

Secure employment contracts

Full training and development opportunities

Free meal on duty

20% off all products

Discounted Cookery School Courses

Qualifications

• Calm, cheerful and helpful disposition.
• Ability to work with initiative as part of a team.
• Respect for food safety and health requirements.

Responsibilities

• Deliver excellent customer service.
• Open and close the coffee shop.
• Prepare food and drinks in line with food safety guidelines.
• Engage with customers and handle complaints professionally.

Skills

Customer service

Food safety knowledge

Teamwork

Communication

Job description

Our Coffee Shop Assistants are the face of our Coffee Shops, and we are looking for bright, passionate and confident people to join our team. As a Coffee Shop Assistant with Honesty Group you will be serving our customers delicious coffee, freshly-baked bread, cake and pastries, and ensuring a clean and welcoming environment. We are an age-inclusive and disability-confident employer, and welcome applications from across every community.

Hours

30 hours contract (covering holiday or sickness) across the Year.

Driving Requirements

Must be able to drive, as your role requires floating to our different locations, across Berkshire and Hampshire.

Mileage is only covered, out of a 15 mile radius that is driven daily (this would constitute as your trip to get to your work location).

If you drive over 15 miles a day, that will be paid to you 0.45 per mile.

This position is essentially a Relief Supervisor role, to cover many locations on different days.

The experience you will receive working at our different locations could lead to further career opportunities over time.

Car and Driver's Licence Essential

Car and Driver's license essential for this role.

Why work with us, not them?

Our strong community-led values, and people-first approach separate us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.

In return for your hard work, we offer:

• Secure employment contracts
• Full training and opportunity to develop within the business
• Free meal on duty
• 20% off all products
• Discounted Cookery School Courses

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.

• Managers
• Supervisors
• Area Managers
• Chefs
• Administration
• And many more!

Duties and responsibilities

Deliver excellent customer service whilst:

• Waiting on tables
• Supporting with any events as required
• Answering telephone enquiries and taking orders over the telephone
• Preparing food and drinks (check temperatures in line with company Food Safety guidelines)
• Clearing tables and washing up
• Engaging with customers
• Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately.
• Use the work laptop as appropriate
• Check slack and emails regularly for all communications

Open up coffee shop for service:

• Take delivery of goods from the wholesale unit and display / put away. Report any shortages
• Stock rotation and check dates on products
• Display products and price
• Amend menu board with specials / remove any out of stock items
• Do fridge checks and temperature checks on delivery
• Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)

General Duties:

• Ensuring entire shop is clean and tidy, items are replenished for the next day
• Sweep / mop floors
• Clean toilets, mop floor (in relevant shops)
• Tidy and clean outdoor areas
• Tidy stockroom
• Check all equipment is cleaned and switched off
• Place orders with Head Office for stock items / products
• Log waste
• Cash up and place cash in safe place
• Lock up
• Support the manager/supervisor with creating inspirational social media content

To join our team you will need to:

• work with initiative as part of a team
• have a calm, cheerful and helpful disposition
• work within our Honesty Shop standards, respecting food safety and health and safety requirements

Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 14 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.