Cluster Sales Manager

Malmaison Hotels; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking a Cluster Sales Manager in Newcastle to maximize revenue for Malmaison & Hotel Du Vin properties. Responsibilities include driving sales efforts, managing guest relationships, and leading the inquiry process. The ideal candidate will have a strong background in hotel sales, exceptional communication skills, and the ability to prioritize effectively. This position offers a competitive salary and various employee benefits.

Benefits

Discounted staff room rates

Friends and family discount

35% off dining

Fully funded apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in a sales role within the hotel industry is beneficial.
• Must demonstrate excellent verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Drive Sales and Marketing plan across properties.
• Manage inquiry process and ensure efficient training and communication.
• Develop strong relationships with guests and teams.

Skills

Communication skills

Organization

Sales

Guest relations

Leadership

Job description

Cluster Sales Manager

Job details

• Posting date: 04 November 2025
• Hours: Full time
• Closing date: 04 December 2025
• Location: Newcastle, NE1 3DX
• Company: Malmaison Hotel Du Vin Holdings Limited
• Job type: Permanent
• Job reference: 1419706616

Summary

Job title: Cluster Sales Manager, Malmaison & Hotel Du Vin, Competitive Salary, 45 Hours Permanent Contract Newcastle

A fantastic opportunity to help maximize the revenue across the Malmaison & Hotel Du Vin properties in Newcastle. As Cluster Sales Manager you will drive the Hotels Sales and Marketing plan. Reporting into the General Managers and the Regional Director of Sales you will ensure that both brands are represented whilst actively looking for new opportunities and cross selling all hotels within Mal / HdV. You will manage and lead the inquiry process, ensure the training and communication within the department and across the two hotels is implemented with maximum efficiency and develop strong relationships with guests within the hotels. You will be a self starter, organised and able to prioritize actions whilst managing tasks through to completion. It goes without saying that excellent communication skills in both verbal and oral are essential as is confidence in presenting to senior decision makers in other businesses. Experience in a similar role would be beneficial as would a working knowledge of the Hotel industry.

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In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPI's.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.