Cluster HR Officer

Leonardo Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality group is seeking a Cluster HR Officer based in Manchester, responsible for various HR functions including recruitment, employee relations, and compliance. Ideal candidates will have HR experience and a CIPD qualification, along with excellent communication skills. Perks include special rates on hotel stays and ongoing training programs, ensuring a commitment to employee development and a positive workplace culture. Join a vibrant team, where your contributions to HR practices will be valued and recognized.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Previous experience in an HR Administrator/Officer position.
• Up-to-date knowledge of employment legislation.
• Self-motivated and organised with teamwork capabilities.
• Understanding of good HR practice and application.
• Ability to act on initiative and prioritise work.
• Awareness of confidentiality importance in HR.

Responsibilities

• Support end-to-end recruitment process.
• Maintain personnel files and ensure compliance.
• Support delivery of new starter induction.
• Resolve payroll queries and advise on processes.
• Support line managers with employee relations.
• Produce event calendars and support HR strategy.

Skills

HR administration

Communication

Negotiation

Interpersonal skills

Organisational skills

Education

CIPD qualification or equivalent

Job description

In this position you would be working within the HR department, which covers our Liverpool, Chester Manchester and Belfast properties. You'll be primarily based in Manchester, with occasional travel to other hotels in your cluster, where necessary. Presence is important in our hotels and offices; we promote an open-door policy within all HR departments! This is an HR generalist role, so you'll be involved in many different activities within the department!

Here are some of the role's key responsibilities:

• Recruitment and Selection: support the end-to-end recruitment process including shortlisting, arranging interviews, onboarding activities and reference checks
• Compliance: maintain personnel files as appropriate, ensure risk assessments are carried out and comply with company policies, procedures and initiatives
• Learning and Development: support the delivery of new starter induction, and use the Learning Management System to carry out reporting and ensure all admin is completed, such as keying promotions, removing leavers and maintaining training attendance records
• Payroll: resolve any payroll queries, ensure all working time is recorded and advise line managers on any changes to payroll processes
• Employee Relations: support/coach line managers with welfare meetings, investigations and any other formal meetings, support with maternity process
• Engagement: produce monthly calendar of events for the hotels and support the development and delivery of the HR strategy for each of the hotels within the cluster
• Deputise for the Cluster Human Resources Manager where appropriate

An excellent Cluster HR Officer will have:

• Previous experience in an HR Administrator/Officer position
• CIPD qualification, or working towards one with up-to-date knowledge of employment legislation
• Self-motivated and organised with the ability to work well as part of a team- you must be a great team player!
• An understanding of good HR practice and application
• Ability to act on own initiative and effectively prioritise own work
• Excellent communication, negotiation and interpersonal skills
• Awareness of the importance of confidentiality in HR

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual‑regardless of background, identity, or lived experience‑is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!