Cloud Technical Support Engineer – Troubleshoot & Impact

Neoci Ltd; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading cloud communications provider in Manchester is seeking a Cloud Technical Support Engineer to provide first and second line support for customer solutions. The role involves troubleshooting complex issues, assisting with escalations, and contributing to knowledge management. Candidates should have experience in technical support, particularly with cloud solutions, and strong problem-solving abilities. This position provides opportunities for career progression within a supportive environment.

Qualifications

• Experience in technical support roles, particularly in cloud solutions.
• Strong problem-solving abilities and analytical skills.

Responsibilities

• Provide First & Second line Cloud Technical Support.
• Handle complex troubleshooting and assist with escalations.
• Contribute to knowledge management.

Job description

A leading cloud communications provider in Manchester is seeking a Cloud Technical Support Engineer to provide first and second line support for customer solutions. The role involves troubleshooting complex issues, assisting with escalations, and contributing to knowledge management. Candidates should have experience in technical support, particularly with cloud solutions, and strong problem-solving abilities. This position provides opportunities for career progression within a supportive environment.