Cloud Support Team Leader

risual Limited; East Midlands; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading cloud service provider in the East Midlands is seeking a Cloud Support Team Leader. The successful candidate will manage day-to-day operations of the cloud support team, ensuring excellent technical support for cloud-based systems. Responsibilities include managing team performance and maintaining service level agreements. Ideal candidates will possess strong communication skills, knowledge of ITIL, and experience with cloud services such as VMWare, AWS, and Azure. Join a vibrant and diverse company committed to employee growth and exceptional service.

Benefits

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays plus birthday off

Company Pension Scheme

Life Assurance

Employee training opportunities

Discounted Gym Membership

Company Social events

Qualifications

• Experience as a team leader in cloud support environment.
• Background in Managed Service Provider.
• Prior experience as a Cloud Support engineer or certifications in cloud technologies.

Responsibilities

• Oversee daily operations of cloud support team.
• Ensure high-quality technical support for cloud-based systems.
• Manage team and maintain SLAs.

Skills

Excellent communication skills

Confidence to communicate with varied audiences

Excellent time management

Attention to detail

Ability to work proactively

Knowledge of ITIL environment

Tools

VMWare

VCloud Director

AWS

Azure

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As a Cloud Support Team Leader, you will be responsible for overseeing the day-to-day operations of a cloud support team, ensuring high-quality technical support for cloud-based systems. The role involves managing a team of cloud support engineers, liaising with cross-functional teams and clients, and maintaining service level agreements (SLAs)

What will you bring?

• Excellent communication skills, both written and verbal
• Confidence to work and communicate across a variety of audiences in a professional manner.
• Excellent time management skills and an ability to prioritise and multi-task.
• Attention to detail and getting it right first time.
• Ability to work pro-actively and to tight deadlines.
• Knowledge and experience working in an ITIL environment.

Desirable

• Experience as a team leader in a cloud support environment.
• Experience working within a Managed Service Provider.
• Strong knowledge of cloud services (Private Cloud - VMWare, VCloud Director and Public Cloud experience AWS, Azure).
• Prior experience as a Cloud Support engineer or certifications in cloud technologies.
• Excellent problem-solving, leadership, and communication skills

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY