Cloakroom Attendant

Metropolitan Gaming; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming and leisure brand in the City of Westminster is seeking a Cloakroom Attendant to provide courteous service in cloakroom areas. Responsibilities include maintaining cleanliness, managing guests' belongings, and ensuring compliance with company policies. The ideal candidate has strong customer service skills, attention to detail, and the ability to work well in a team. This position requires clear communication and a solid work ethic. Opportunities for growth within a vibrant company committed to exceptional experiences await.

Benefits

50% off food and beverages in all UK venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentive

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Employee assistance program

Qualifications

• Must be aged 18 or above and have the right to work in the UK.
• Previous experience in a customer service environment is preferred.
• Ability to promote areas of the Club and understand services offered.

Responsibilities

• Comply with policies regarding guests' property and lost items.
• Maintain cleanliness in cloakroom areas.
• Return guests' belongings and follow till procedures.
• Achieve high standards of personal grooming.
• Report maintenance faults and deliver service aligned with brand values.

Skills

Outstanding customer service skills

Exceptional interpersonal skills

Attention to detail

Team player

Clear communication in English

Strong work ethic

Job description

Overview

A Cloakroom Attendant to provide a courteous and efficient service in the cloakroom & toilet areas to members and guests. In addition to the duties and responsibilities listed, the jobholder is required to perform such other duties as may be assigned by management from time to time.

Responsibilities

• To fully comply with local policies in relation to handling guests' property.


• To fully comply with policies relating to lost items and lost tickets.


• To keep the cloakroom areas clean and tidy.


• To receive, keep and return coats, hats, etc., in the cloakroom area, belonging to members and guests.


• Comply with till procedures as set out by the company.


• Always achieve the highest possible standards of personal grooming.


• Reporting all maintenance faults to the maintenance office.


• Maintain and reflect the brand values at all times.


• Report for duty at the time specified on the rota and to be in the correct uniform and in the cloakroom at the beginning of their shift.


• Outstanding customer service skills.


• Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.


• Methodical and attentive to detail.


• Ability to promote all areas of the Club and understand departmental specific operations and services in order to explain and guide the guest during their visit.


• Previous experience in a customer service environment.


• To be a team player.


• Able to communicate in clear and concise English.


• A high level of personal integrity.


• A strong work ethic with a passion for exceeding expectations.


• Show respect and appreciation to all.


• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Requirements

Must be aged 18 or above and have the right to work in the UK.

About the Company

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a "Why Not?" brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

• 50% off food and beverages in all of our UK venues


• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more


• Company Sick Pay


• Company Pension


• Life Assurance


• Refer a friend incentive


• Financial advice services


• Employee health and wellbeing services


• Virtual GP Services


• Season Ticket Loans


• Employee assistance program: A confidential helpline providing 24/7 advice and counselling


• Cycle to work scheme