Clinical Team Secretary/Administrator

Tees, Esk and Wear Valleys NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare organization is seeking a highly motivated Team Administrator to provide essential support to community teams in Teesside. The role involves handling administrative tasks, acting as the first point of contact for families, and ensuring smooth communication within the team. Strong communication and secretarial skills are essential. This is a fixed-term position that may lead to permanent employment based on funding availability.

Qualifications

• Experience in a secretarial role with excellent communication skills.
• A capability to work in a busy environment and handle confidential information.

Responsibilities

• Provide comprehensive administrative support to the team.
• Act as the first point of contact for service users and their families.
• Coordinate communication with other agencies and professionals.

Skills

Excellent communication skills

Proven secretarial skills

Ability to multi-task

IT and organisational skills

Job description

Overview

An opportunity has arisen to recruit a highly motivated and experienced individual to a Team Administrator position working 37.5 hours per week supporting the Getting Help Teams covering Teesside. The team is currently based at Evergreen, Acklam Road Hospital though this may change in the future.

This a 12 month fixed-term post covering the secondment of the existing postholder, but may become permanent subject to funding being available.

Responsibilities

• As part of the community team, provide comprehensive administrative and secretarial support to team members to ensure they have everything they need to provide the best possible care to the children, young people and families who use our service.
• Be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone.
• Deal with enquiries to the community team from other agencies and professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel in a timely manner.
• Support and maintain standard systems and processes set out by the Trust; demonstrate excellent IT and organisational skills and maintain a good knowledge and understanding of information systems.

Qualifications / Skills

• Excellent communication skills, both verbal and written, coupled with proven secretarial skills and previous experience.
• Ability to multi-task in a busy environment, prioritise workload and work to deadlines while handling issues sensitively and maintaining confidential information.

About Us

We are the Mental Health & Learning Disability NHS Trust for Durham Tees Valley.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.