Clinical Support Worker

University Hospital of North Midlands NHS Trust; Stafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a Clinical Support Worker in Stafford. The role involves supporting nursing staff, communicating changes to patients, and completing mandatory training. Applicants should possess good communication skills and be able to work flexible hours, including weekends. The position is vital in ensuring patient comfort and safety, and completion of the Care Certificate within 12 weeks is required.

Qualifications

• Registration for required training within the first 12 weeks.
• Ability to work variable hours across 7 days, including weekends.
• Must communicate professionally with patients and staff.

Responsibilities

• Support nursing staff and communicate patient changes.
• Ensure patient comfort and maintain professional conduct.
• Complete mandatory training, including Corporate and Care Induction.

Skills

Good communication

Empathy

Numeracy and literacy

Basic keyboard skills

Education

Care Certificate

Job description

University Hospitals of North Midlands NHS Trust

Clinical Support Worker

The closing date is 07 October 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The role of the Band 2 Clinical Support Worker post is flexible, and the post holder will, therefore, be required to provide support over a wide range of service/functions. Key to this flexibility is the requirement for staff to work variable hours on a week-by-week basis within agreed limits.

The post holder will be required to work according to a locally agreed Code of Conduct for Clinical Support Workers.

Main duties of the job

Key Areas/Tasks

• It is expected that ALL employees of the Trust will take part in the appraisal process each year, with the first appraisal taking place within the first 6 months from appointment.
• Communicate and report any changes or information relating to the patient to the Registered Nurse.
• Communicate appropriately with patients and visitors to the Ward or Department. Always portraying a professional respectful manner.
• To receive patients, visitors and staff in a calm, friendly and efficient manner.
• Exchanges information with patients using reassurance, tact and empathy.
• Overcome barriers to understanding for example patients with physical or mental disabilities.
• The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager.
• For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks of issue.
• All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment.
• The post holder will work towards completion of a vocational qualification in care as agreed in their PDR.
• Have a duty to respond and report patient's condition in a timely manner. This will include judgements involving facts.
• Hold basic keyboard skills.
• Dexterity to undertake nursing care procedures as appropriate.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\'re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person Specification

• Evidence of good numeracy and literacy
• Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)

Personal

• Ability to cover a variety of shifts over 7 days a week including weekends and bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust