Clinical Support Specalist

University of Rochester; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution is seeking a Lead Coordinator to oversee clinical scheduling for providers in Rochester. This full-time role requires managing operational workflows, staff training, and ensuring high-quality care delivery. Candidates should have 2-3 years of experience in a professional office, with proficiency in MS Excel and excellent communication skills. The salary range is $19.50 - $25.30 per hour, making this an attractive opportunity for qualified individuals.

Qualifications

• 2-3 years in professional office environment, preferably with scheduling experience.
• Knowledge of large practice operations, medical terminology, and quality assurance.
• Understanding of productivity standards essential.

Responsibilities

• Overseeing clinical and precepting scheduling for 105 providers.
• Training new employees and managing vacation requests.
• Data analysis and reporting for operational initiatives.

Skills

Excellent communication skills

MS Word and Excel proficiency

Cadence experience

Touch typing ability

Education

Associates degree

Job description

Job Description

Position Summary: Oversees and optimizes clinical and precepting scheduling for over 105 providers across eight suites and two outpatient sites. This position is responsible for training new employees, managing vacation requests, maintaining call schedules, and ensuring effective operational workflows. The Lead Coordinator generates reports to support operational initiatives, practice performance improvements, and scheduling optimization while adhering to Highland Health’s ICARE values. This role requires self‑direction, complex decision‑making, and collaborative support to ensure smooth operations and high‑quality care delivery.

Essential Job Functions

• Liaison to Practice Administration, staff scheduling, and Cadence staff for HFM provider scheduling issues
• Balance practice schedule factoring provider availability, suite loading, and staff availability
• Data analysis and reporting to support operations and quality initiatives
• Manage scheduling for provider and practice coverage for HFM
• Cadence scheduling management for all HFM providers
• Supports operational efforts for improved performance, new initiatives

Must maintain confidentiality according to HIPAA & Strong Health Guidelines. Adheres to the Highland Promise Standards of presenting yourself in a positive, professional manner, being respectful of each other and our patients, providing a safe and clean environment, providing excellent care and working as a team.

Salary Range

$19.50 - $25.30 an hour

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hours will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location and Job Details

• Auto req ID: 17580BR
• City: Rochester
• Area of Interest: Clerical
• Employment Status: Full‑Time
• Hours/Week: 40

Qualifications

• Education: Associates degree preferred. Formal classes for registration and scheduling, master scheduling.
• Experience: 2‑3 years in professional office environment preferably with Cadence and scheduling experience.
• Computer experience; knowledge of large practice operations, preferably in a residency‑training program; medical terminology; understanding of productivity standards and quality assurance activities.
• License/Certification: Preferred Notary.
• Skills: Computer experience in MS Word and Excel; excellent communication skills (verbal and written); Cadence; touch typing ability.

Population Served

Neonate through geriatric