Clinical Payments Supervisor

Allergan; Maidenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global biopharmaceutical company in Maidenhead seeks an OUS Clinical Site Payments Supervisor to oversee clinical trial payment operations. You will lead a team, manage contracts and invoices across multiple countries, and implement process improvements. A Bachelor's degree in Finance, Accounting, or Business is required, along with experience in SAP and strong leadership skills. This role requires the ability to manage priorities and engage with stakeholders effectively, ensuring compliance with company policies.

Qualifications

• Bachelor's degree or equivalent in relevant field required.
• Previous supervisory experience desired.
• Proficient in data analysis with strong Excel skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Supervise the operational activities of clinical site payments.
• Manage contracts, invoice monitoring, and payment processes.
• Lead process improvements for Clinical Site Payments.
• Evaluate team performance and ensure compliance with policies.

Skills

Leadership

Interpersonal communication

Analytical skills

Project management

Influencing skills

Change management

Education

Bachelor degree in Finance, Accounting or Business

Tools

SAP

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The OUS Clinical Site Payments Supervisor will provide leadership and guidance to direct staff and manage the daily activities associated with the execution and oversight of clinical trial payments including contract entry, invoice monitoring and shopping cart creation for 50+ countries. This position will facilitate appropriate resolutions when needed, ensure agreed upon actions are completed and closed in a timely manner, and participate in the development and implementation of process improvements with minimal supervision. Serving as primary contact for escalations, this position will support stakeholders with resolutions. Strong leadership with the ability to lead without authority and effective interpersonal communication is necessary to be successful in this role.

• Manage the daily operational activities of inbox support resulting in resolution or categorization while directing and prioritizing workload for direct reports.
• Primary support includes contract entry, invoice monitoring and shopping cart creation for 1 or more countries.
• Payment business process owner for the purchasing process within SAP for clinical site contracts, monitors and evaluates the effectiveness to ensure timely and efficient processes/handoffs. Liaison with applicable affiliates including CSM, local finance & OUS Contracting.
• Identify opportunities for process improvements related to standard operating procedures within Clinical Site Payments; upstream/downstream processes.
• Responsible for development and maintenance of training materials.
• Continue to improve training, interpretation and guidance on new processes and system functionality to support the project planning, budgeting and resource management. Develop and provide training, presentations and interpretation / guidance to support process / systems and foster best practices. Serve as process / system subject matter expert.

• Supervise a team of 4 or more and evaluate the performance of those individuals; is accountable for the effective performance of the team/individuals.
• Responsible for ensuring all activities are executed in compliance with AbbVie policies, procedures and SOP’s.

Qualifications

• Bachelor degree or equivalent tertiary qualifications required with a concentration in Finance, Accounting or Business preferred. Progressive and related experience in clinical budgets/contracts/payments/systems.
• Previous supervisory experience desired
• SAP experience and familiarity with clinical studies is preferred.
• Must be able to manage multiple priorities and adapt quickly to change to achieve required timelines.
• Excellent analytical skills, ability to analyze large volume of data and provide solutions. Proficient in Microsoft Excel and Power Point.
• Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion. Leadership and stakeholder management skills preferred.
• Competent in project management and appropriately prioritizes multiple projects/tasks.

• Build and drive team/function relationships, strategy development and plan execution. Anticipate and lead issue resolution. Demonstrates ability to influence others and ‘lead without authority’ evidenced by interactions with Business Partners
• Acts as a mentor to others and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships.

• Must have clear leadership skills that minimally include strong written and effective interpersonal communication; capability to clearly present, influence, and logically justify proposals; sound judgment; negotiation and conflict management; effective communication across cultures and disciplines; relationship building and fostering teamwork; and training experience.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html