Clinical Navigator CBL

NHS; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is looking for a Clinical Navigator to join its Central Booking Line and Reception Team. The role involves managing appointments, providing a welcoming environment, and supporting patients during clinic hours. Prior reception or call handling experience is essential, along with strong interpersonal and communication skills. The position offers the opportunity to work in an integrated sexual health environment, contributing to patient care and service development. This role requires flexibility in work hours, including occasional Saturdays.

Qualifications

• Demonstrate a flexible approach to work.
• Understanding confidentiality and data protection.
• Previous experience of working with the public.
• Experience in reception or call handling.
• Ability to follow instructions accurately.

Responsibilities

• Work effectively as part of the reception and booking teams.
• Ensure clinic is prepared and secured for patients.
• Use electronic records to manage appointments.
• Maintain strict confidentiality according to the Data Protection Act.
• Support patients who may have to wait longer.

Skills

Excellent interpersonal skills

Excellent verbal and written communication skills

Ability to work on own or part of a team

Excellent telephone manner

Education

Maths and English - GCSE Grade 4 / C or above

IT Qualification e.g. ECDL or CLAIT

Job description

Clinical Navigator CBL

The closing date is 11 January 2026

We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part of Central Booking Line and Reception Team.

The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.

Shift patterns to be discussed at offer stage, will include working until 19:00 and will be 1 Saturday in 4. The clinic opening times are:

Monday - Thursday - 07:45 - 19:00

Fridays - 07:45 - 17:00

Saturdays (1 in 4) 09:45 - 13:15

Previous applicants need not apply.

Main duties of the job

• Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions.
• Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
• Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as to manage arriving patients.
• Observe and maintain strict confidentiality with regards to any patients, family or staff records and information in line with the Data Protection Act.
• Deal appropriately with instructions or queries from staff, clinicians and partner organisations.
• Assist in clerical/administrative duties as required.
• Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
• Responsibility for the waiting room, including supporting patients who may be upset or have to wait longer than expected for their appointment.

About us

Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in addition to many peripheral clinics across Derby and Derbyshire.

DCHS employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Education, Qualifications and Training

• Maths and English - GCSE Grade 4 / C or above
• IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills

Experience and Knowledge

• Demonstrate a flexible approach to work
• Understanding and recognising the importance of confidentiality and data protection
• Previous experience of work with members of the public
• Previous experience of working in either reception or call handling environment
• Ability to follow instructions accurately

Skills and Attributes

• Excellent interpersonal skills
• Demonstrate excellent verbal and written communication skills
• Ability to work on own or part of a team
• Ability to provide a welcoming environment for patients, health professionals and members of the public
• Excellent telephone manner with the ability to build a rapport over the telephone

Personal Qualities

• Calm, confident and professional manner
• A positive and flexible approach to cover the demands of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Derbyshire Community Health Services NHSFT