Clinical Investigations Admin Coordinator

University Hospitals of Morecambe Bay NHS Foundation Trust; Lancaster; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a professional reception administrator to provide efficient reception services and support for various medical teams. Responsibilities include handling patient interactions, maintaining records, and assisting with administrative duties. Candidates should have experience in customer service and a willingness to engage in ongoing training.

Benefits

Flexible working opportunities

Professional development training

Qualifications

• Experience in customer service and office administration.
• Ability to maintain up-to-date records and handle communication effectively.
• Willingness to participate in mandatory training.

Responsibilities

• Provide a welcoming reception service.
• Undertake general office duties and maintain communication systems.
• Monitor stock levels and participate in appraisals.

Skills

Customer service

Office administration

Communication

Data management

Tools

Microsoft Office

Job description

Overview

The overall purpose of the role is to: Provide a professional and efficient reception service, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality; provide professional, comprehensive and effective administration support service to the administration, nursing and wider medical teams; and support the admin booking/waiting list team with referrals and outcoming of clinics.

Responsibilities

• To provide a welcoming and professional approach to all members of the public and staff attending the department.
• Undertake general office duties including answering the telephone, meet and greet, photocopying, organising incoming patient lists. Communicate department information to the management team as required. Ensure that up-to-date written and electronic records are maintained in accordance with professional and Trust standards.
• Keep up-to-date with any computerised systems introduced and attend any training required. Maintain department databases and spreadsheets as appropriate. Effective liaison with relevant wards and departments within the hospital and other providers associated with the department to ensure a prompt and effective communication system.
• Monitor stock levels of stationery and highlight shortfalls as appropriate.
• Deputise for other team members during periods of absence.
• Participate in annual appraisal. Identify and action own development needs and establish personal supervision/mentorship.
• Participate in all mandatory training as required by the Trust.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle in to your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you\'ll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.