Clinical Governance Facilitator

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Clinical Governance Officer to support governance functions and ensure patient safety is upheld. In this role, you will collaborate with clinical managers and teams, manage complaints, and foster a culture of quality improvement. Candidates should possess strong analytical skills, report writing experience, and a solid understanding of clinical governance processes. This position offers an opportunity to make a significant impact on patient care and safety.

Benefits

Competitive salary

Professional development opportunities

Supportive work environment

Qualifications

• Experience in clinical governance processes.
• Strong communication and interpersonal skills.
• Ability to handle sensitive situations effectively.

Responsibilities

• Support clinical teams in investigation of clinical incidents.
• Coordinate responses to patient complaints.
• Compile reports and conduct audits.
• Maintain divisional governance trackers and risk registers.

Skills

Clinical governance knowledge

Report writing

Data analysis

Patient safety

Education

Relevant degree or equivalent experience

Tools

Ulysses risk management system

Job description

About the role

The post holder will work with the Clinical Governance Manager and Divisional Governance Manager to uphold the Trust Clinical Governance Agenda, ensuring patient safety, quality of care and patient experience are of the highest standard. The role supports the Governance Manager and Leads in the day‑to‑day management of divisional governance matters, contributes to governance meetings, supports agendas, collects data and shares information within the teams. The post holder may assess individual situations, some of which may be complex or sensitive, and identify whether issues can be resolved contemporaneously or warrant further investigation.

Responsibilities

• Provide a resource to clinical teams and managers in the submission of investigation reports of Clinical Incidents.
• Provide a resource to clinical teams and managers in the submission of complaint responses.
• Support the Divisional Clinical Governance Manager and Leads in patient safety investigations, complaint responses, sharing learning and collection of information for governance projects.
• Support change and learning process through feedback and monitoring action plans to ensure the maximum benefit to patient care.
• Collate information and draft responses to patient queries from PALS and the patient complaints team.
• Deputise as appropriate for the Clinical Governance Leads at internal meetings and events across the Trust.
• Maintain the Divisional Governance Trackers to meet Trust deadlines, escalating concerns within a timely manner.
• Raise the profile of quality and governance across the Division.
• Act as point of contact for the team, supporting delivery of Trust and National standards.
• Independently compile reports, data analysis and thematic reviews and audit of compliance as required within agreed parameters.
• Use the Trust’s risk management system (Ulysses).
• Manage a caseload of complaints from initial contact (PALS/patient/carers) to liaising with and advising clinicians and senior managers, including coordinating investigation reports and complaint responses.
• Format responses to complaints/concerns into high‑quality written responses, signed off first by the Divisional Governance Lead and finally by the Divisional Director of Nursing and Governance.
• Maintain and update the Divisional Risk Register.
• Work autonomously using own initiative in dealing with complaints and responses, guided by Trust policies and procedures.
• Act as subject expert and contact for clinical teams to guide completion of complaint responses and ensure all relevant teams are included, interpreting policies and clarifying responsibilities.
• Support the Trust’s Recruitment and Retention Strategy.
• Attend meetings relevant to the role and represent the team’s views.
• Contribute to the education, training and development of staff across the Division on the Governance Agenda.
• Maintain an annual personal development plan, reviewed with line manager.
• Remain current with professional practice and complete all mandatory training requirements in a timely manner.
• Maintain accurate record‑keeping and confidentiality while performing all tasks and duties.

About the Trust

Lewisham and Greenwich NHS Trust (LGT) is a community‑focused provider of local and acute care, delivering high‑quality services to more than one million residents across the London boroughs of Lewisham, Greenwich and Bexley. LGT employs almost 7,500 colleagues and operates services in multiple hospitals and community settings.

Equality, Diversity and Inclusion

We encourage all suitable candidates to apply, including Black, Asian or other ethnic minorities, those living with a disability (visible or not), and LGBT+ individuals. We have active staff networks for Disability, LGBT+, Multicultural Inclusion and Women, and we support attraction and retention strategies to foster inclusion.

Practical information

We reserve the right to close this post before the stated closing date. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invitation to an assessment day or interview. Sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.