Clinical Delivery Manager

Psychiatry UK; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading digital mental health service provider is looking for a Clinical Delivery Manager to oversee clinical workforce operations. Responsibilities include performance monitoring, coordination of new care models, and ensuring governance compliance. Ideal candidates should have experience in healthcare settings and strong analytical skills. This role offers flexibility with a remote work environment, competitive salary, and various wellbeing perks including a working from home allowance.

Benefits

Health Cash Plan

Well Hub Subscription

Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Experience working in a healthcare, clinical operations, or other regulated services environment.
• Proven experience coordinating service delivery and operational workflows.
• Experience analyzing data and producing clear reports.

Responsibilities

• Monitor and report on clinical workforce activity.
• Coordinate the introduction of new models of care.
• Track clinician performance metrics.

Skills

Experience in healthcare or clinical operations

Coordination of service delivery

Data analysis and reporting

Multidisciplinary team collaboration

Governance and risk management knowledge

Excellent communication skills

Attention to detail

Problem-solving skills

Microsoft 365 proficiency

Ability to work independently

Tools

Microsoft 365

Job description

Clinical Delivery Manager

United Kingdom (Remote)

Reporting to: Deputy Medical Director

Remuneration: £35,000 – £40,000 FTE- plus £1000 working from home allowance

Contract Type: Permanent / Full time - 40 hours per week

Location: Home-based / various UK meeting locations as required

Closing Date for applications: Monday 5th January 2026*

About Us

Psychiatry UK is the UK's leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient‑centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full‑time role. As part of a leading online mental health service, you'll collaborate with innovative, forward‑thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

Responsibilities

As our Clinical Delivery Manager, you will:

• Monitor and report on clinical workforce activity, including forecasting appointment volumes, tracking hours delivered, and supporting capacity planning across the service.
• Coordinate the introduction of new models of care, ensuring operational readiness and effective communication across relevant teams.
• Track clinician performance metrics at a service level (quality, timeliness, volume, patient experience) and work with Clinical Leads to identify trends, risks, or areas requiring escalation.
• Support the maintenance and review of the Clinical Risk Register, Audit Register, and associated remediation plans, ensuring actions are documented and progressed.
• Coordinate the rollout of clinical policies and processes to the contractor workforce and monitor adoption, escalating compliance risks through the appropriate governance channels.
• Support complex complaints, escalations, and incidents by collating information, contributing to investigations, and ensuring timely communication with relevant stakeholders.
• Maintain effective communication channels with the clinical workforce, sharing updates, insights, and changes to pathways or processes.
• Collate, analyse, and present operational and clinical performance data to support decision‑making and service improvement.
• Manage personal workload effectively, prioritising tasks in response to changing needs and emerging issues.
• Participate in regular supervision with the Deputy Medical Director and in the PUK performance development process to support ongoing professional development.
• Complete all mandatory training, including information governance, safeguarding, and health and safety, and engage in additional training relevant to the role.
• Contribute to wider service development initiatives, operational improvement projects, and transformation workstreams as required.

To succeed as our Clinical Delivery Manager, you will be:

A confident, organised team player who’s comfortable working with a wide range of people, including clinicians, operational colleagues, and governance teams. You’re able to communicate clearly and calmly, juggle competing priorities, and spot potential issues before they become problems. You can influence and build strong working relationships without formal authority, work independently in a remote setting, and bring a thoughtful, solutions‑focused approach to improving how services are delivered.

Essential Qualifications, Skills and Experience

• Experience working in a healthcare, clinical operations, or other regulated services environment
• Proven experience coordinating service delivery, operational workflows, or performance monitoring
• Experience analysing data, producing clear reports, and presenting insights to support decision‑making
• Experience working with multidisciplinary teams, including clinicians, governance teams, and operational staff
• Experience supporting governance activities such as risk management, incident handling, audit, or quality processes
• Strong understanding of clinical service delivery and the importance of governance, quality, and patient safety
• Excellent written and verbal communication skills, with the ability to produce clear and accurate documentation
• High level of accuracy and attention to detail in monitoring and reporting
• Strong problem‑solving skills, with the ability to identify risks, inconsistencies, or gaps in processes
• Confidence using Microsoft 365 and digital tools, including dashboards and online communication platforms
• Ability to work independently in a remote environment while managing multiple priorities

Desirable Qualifications, Skills and Experience

• Experience working within mental health, community healthcare, or digital health services
• Experience working with contractor or mixed clinical workforces
• Experience supporting regulatory inspections (e.g. CQC) or quality improvement programmes
• Qualifications in project management, quality improvement, or service development (e.g. PRINCE2, Lean, Six Sigma)
• Understanding of IR35 principles, contractor engagement, and operational boundaries within mixed workforces
• Knowledge of clinical governance, risk management frameworks, and quality assurance processes

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

• Application
• Profile review
• Screening conversation

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.