Clinic Manager - Cardiff

Thérapie Clinic; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Aesthetic Medical Clinic in Cardiff is seeking a Clinic Manager to oversee operations and enhance customer experience. The role includes team leadership, sales driving, and adherence to policies. Ideal candidates will have management experience and strong customer service skills. Perks include continuous training, uncapped commission, and other benefits.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do.
• Ensuring all Procedures and Policies are followed.

Responsibilities

• Lead and inspire a team, drive sales, and ensure top-tier client experiences.
• Conduct weekly 1-2-1's meetings with team members.
• Complete weekly reporting across operations and commercial targets.

Skills

Management or Supervision Experience

Organisation and attention to detail skills

Mentoring

Customer Service experience

Job description

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Cardiff Clinic to lead and inspire a team, drive sales, and ensure top‑tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5‑star service at all times.
• Ensuring all Procedures and Policies are followed as set by Thérapie Clinic.
• Weekly 1-2-1's meetings with team members.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management, disciplinary and grievance management.
• Staff Rostering/ Annual Leave management.
• Ad hoc duties as required.

Qualifications and Skills

• Management or Supervision Experience.
• Organisation and attention to detail skills.
• Mentoring.
• Customer Service experience.