Clinic Co-ordinators

Cardiff and Vale University Health Board; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A UK integrated health board is seeking Clinic Co-ordinators to join their team at the University Hospital of Wales. The roles involve providing high-quality reception services while supporting daily outpatient clinics in the Nephrology and Transplant directorate. Candidates should possess strong communication, organisational, and IT skills. These permanent and fixed-term positions offer a salary range of £25,313 to £26,999 per annum, pro-rata based on hours.

Qualifications

• Experience in a patient-focused environment.
• Experience in office environments and teamwork.
• Ability to communicate complex information.

Responsibilities

• Provide a reception service to patients.
• Support daily outpatient clinics.
• Coordinate preparation and delivery of clinics.

Skills

Communication skills

Organisational skills

Problem-solving skills

Teamwork

IT skills (MS Office, Excel)

Ability to remain calm under pressure

Education

GCSE level including English and Maths or equivalent

NVQ Level 3 – Customer Care/Patient Administration or equivalent

Tools

MS Office

Excel

Job description

Clinic Co‑ordinators

The closing date is 14 January 2026

Do you want to work in an exciting environment, providing a high quality service for patients? If yes, then come and join us in the Nephrology and Transplant directorate at the University Hospital of Wales.

We are looking for someone to join our friendly team as a Clinic Co‑ordinator to support our daily outpatient clinics. You will be working across weekdays during office hours.

We have 2 posts available: 1 × 37.5 hours (Permanent) and 1 × 25 hours (Fixed Term for 12 months to cover the needs of the service).

Main duties of the job

You will have good communication, organisation, team‑working and administration skills and experience of working with the public, reception duties and knowledge of data entry (training will be provided for our in‑house IT systems). You will have a keen eye for accuracy.

The successful candidate will provide a comprehensive, courteous and efficient reception service to patients and perform to a high standard clerical and administrative duties associated with the co‑ordination of outpatient clinics for members of the Clinical Team.

The successful candidate will fulfil the Clinic Co‑ordinator role for Transplant /Nephrology Clinics as designated and be responsible for all aspects of the preparation and delivery of these clinics.

Values we share

• We care about the people we serve and the people we work with
• We trust one another
• We respect each other
• We take personal responsibility
• We treat people with kindness
• We act with integrity

If you think this post will suit you, please don't hesitate to contact us for an informal discussion about this post. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is Caring for People, Keeping People Welland our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10‑year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Educated to GCSE level to include English and Maths or equivalent experience
• NVQ Level 3 – Customer Care/Patient Administration or equivalent

Experience

• Experience of working within a patient focused environment (2), office environment (2) and working within a team (2)
• Working in NHS

Personal Qualities

• Ability to remain calm under pressure (2), Flexible approach to work (2), Enthusiastic (2), reliable (2) and communicate well both written and orally (2)

Special Knowledge

Skills

• Good organisational, problem solving skills and ability to work effectively and efficiently in a team in a busy and challenging environment
• Excellent communication skills both written and oral and IT skills notably MS Office and Excel
• Operational knowledge of the Data Protection Act and ability to communicate complex or sensitive information
• Ability to prioritise workload of self and others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board

£25,313 to £26,999 a year per annum pro rata