Clinic Booking Coordinator

Cambridge University Hospitals NHS Foundation Trust; Hartford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare organisation in the UK is looking for a Clinic Booking Coordinator to manage appointments and provide clerical support. The role involves effective communication, prioritising tasks, and maintaining high standards of service delivery. Applicants should have strong time management and IT skills. The position offers flexible working arrangements and a range of benefits including on-site leisure facilities and a supportive work environment.

Benefits

On-site leisure facilities

Reduced cost bus travel

Subsidised parking

Qualifications

• Full time role requiring effective time management and strong IT skills.
• Must have experience in customer service and effective communication.

Responsibilities

• Ensure clinics are fully utilised and maintain a professional reception service.
• Prioritise workload and monitor quality of work to meet departmental standards.
• Ensure a safe and professional working environment.

Skills

Time management skills

IT skills

Customer service experience

Excellent communication skills

Organisational skills

Job description

Overview

You will work closely with the Paediatric Administrator and Clinical team to ensure Clinics are fully utilised at all times. To deliver and maintain a professional administration / clerical / data and or Reception service to patients, relatives, colleagues and Trust Staff.

Responsibilities

• Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.
• Use decision making skills prioritising your workload using standard operating manuals and processes.
• Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.
• Ensure the working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs / collection of waste and maintain efficient and effective use of resources.
• Work effectively and efficiently identifying better ways of working, sharing ideas with others and learning from mistakes to improve service delivery and transformation.

Qualifications

• Full time Clinic Booking Coordinator role requiring good time management skills, good IT skills and customer service experience.
• Excellent communication and organisation skills and a high level of computer literacy.
• Flexible and able to organise workload and cope with conflicting demands.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

EEO Statement

We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. We welcome applications from the Armed Forces.

Immigration

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Application Closing

The advert will close at midnight on 29 December 2025. Interviews are due to be held in the week commencing 5 January 2026.