Climbing Centre Manager

Indirock Ltd; Southend-on-Sea; On-site; GBP 34,000 - 38,000; Full time

Job summary

A community-driven bouldering centre in Southend-on-Sea is looking for a Climbing Centre Manager. The role involves managing operations, staff training, ensuring safety compliance, and fostering a welcoming environment. Successful candidates will have management experience in the climbing or sports industry, excellent customer service and leadership skills, and a passion for climbing. Competitive salary of £34,000-£38,000, plus benefits including pension contributions and discounts. Apply by 18 January 2026.

Benefits

Company pension contributions

Company sick pay

Free access to climbing facilities

25% discount in climbing shop

15% discount in coffee shop

One free barista drink per day

Unlimited tea

Qualifications

• Minimum 1 year of management experience.
• Excellent customer service skills.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Google Workspace and CRM systems.
• Ability to work flexible hours, including evenings and weekends.
• Passion for climbing/sports and commitment to values.

Responsibilities

• Manage all aspects of centre operations.
• Develop staff training programs and conduct performance reviews.
• Ensure centre safety and compliance with regulations.
• Drive business growth through new ideas and partnerships.
• Participate in recruitment and selection of centre staff.
• Create a welcoming atmosphere for climbers of all abilities.
• Comply with health and safety policies.

Skills

Management experience in the climbing, leisure, or sports industry

Customer service skills

Leadership skills

Communication skills

Proficiency in Google Workspace and CRM systems

Flexibility in working hours

Passion for climbing/sports

Job description

Climbing Centre Manager – Indirock Ltd – Southend-on-Sea, Essex

Organisation: Indirock Ltd

Salary: £34,000-38,000

Location: Southend-on-Sea, Essex

Contract type: Permanent (Full time)

Closing date: 18 January 2026

Ready to take the next step in your career, growing alongside a vibrant independent bouldering wall? Indirock is a community-driven, non‑profit climbing wall based in sunny Southend‑on‑Sea - just 50 minutes by train from central London.

Responsibilities

You will be responsible for:

• All aspects of centre operations, including staff scheduling, customer service, cleanliness and facility maintenance.
• The staff team, including development and implementation of staff and work experience training programs, staff meetings and performance reviews.
• All aspects of centre safety and compliance, including conducting risk assessments and ensuring incident reporting is compliant and analysed regularly.
• Proactively driving business growth by exploring and implementing new ideas and partnerships.
• Actively participate in the recruitment and selection process for all centre staff.
• Demonstrating transparency, openness and respect in dealing with staff and members of the public.
• Ensure a welcoming, inclusive atmosphere is created at Indirock, encouraging climbers of all abilities, backgrounds and income levels to feel part of the community.
• Follow all health and safety, environmental and other procedures as laid out by the Company and provided in the Employee Handbook.
• Carry out additional or alternative tasks as the Company may require and comply with the policies and lawful directions of the Company.

Essential Skills

• Minimum 1 year of management experience within the climbing, leisure, or sports industry.
• Excellent customer service skills and a strong ability to build rapport with customers and staff.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Google Workspace and CRM systems.
• Ability to work flexible hours, including evenings and weekends.
• Passion for climbing/sports and a strong commitment to the company's values.

Desired Skills

• Bouldering instructor/coaching qualifications.
• Safeguarding experience.
• Driving license.

Hours / Salary

• 37.5 hours/week
• £34-38k depending on experience, plus KPI-related bonus

Benefits

• Company pension contributions and company sick pay
• Free access to Indirock’s climbing, gym room & climbing classes
• 25% discount in our climbing shop
• 15% discount in our coffee shop
• One free barista drink per day, and unlimited tea

To Apply

Send your CV and a covering email to with the subject “Indirock Centre Manager” by Sunday 18th January.