Client Technology Engineer

Janus Henderson; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global investment firm is seeking a professional to provide client-side 3rd line technical support. The successful candidate will engage in problem diagnosis and change implementation, while maintaining desktop management platforms and guiding regional support teams. Qualifications include experience in global enterprises and proficiency in Intune, Active Directory, and PowerShell. The role offers hybrid working, generous holiday policies, and professional development opportunities.

Benefits

Hybrid working

Generous holiday policies

Paid volunteer time

Headspace subscription

Corporate membership to ClassPass

Qualifications

• Experience with Intune and autopilot for device management.
• Knowledge of Group Policy Management and advanced policy design.
• Experience with Microsoft Endpoint Configuration Manager.

Responsibilities

• Contribute to the success of Projects and change programs.
• Deliver changes into the Production environment.
• Maintain desktop management platforms and provide guidance.
• Identify areas for improvement and propose solutions.

Skills

Experience in a global enterprise environment

Multi-forest Active Directory environments

Intune modern device management

Microsoft Endpoint Configuration Manager

PowerShell automation

General network troubleshooting

Familiarity with Certifications

Tools

Microsoft 365 Apps

ServiceNow

Citrix XenApp

Job description

Overview

Be part of a global engineering team, engaged in client-side 3rd line technical support, problem diagnosis and change implementation. Provide consultancy to Technology teams and the business (EUC). Contribute to the success of Projects and other transformational change programs. Deliver appropriate change into the Production environment, in adherence to Information Security policies and Change Management best practices. Be responsible for maintaining desktop management platforms. Provide guidance and training to regional 1st and 2nd line Service Desk support teams. Identify areas for improvement and propose solutions, constantly seeking to enhance processes and the general environment. Occasionally required to work out of hours, including bank holidays and weekends. Carry out other duties as assigned. Experience working in a global enterprise environment, inc. device hardening.

Responsibilities

• Contribute to the success of Projects and other transformational change programs.
• Deliver appropriate changes into the Production environment, in adherence to Information Security policies and Change Management best practices.
• Maintain desktop management platforms and provide guidance to regional 1st and 2nd line Service Desk support teams.
• Identify areas for improvement and propose solutions to enhance processes and the overall environment.
• Work out of hours when required (including bank holidays and weekends).
• Carry out other duties as assigned.

Qualifications & Skills

• Experience in a global enterprise environment, including device hardening.
• Multi-forest Active Directory environments and Entra ID Connect.
• Intune modern device management: AutoPilot, Co-Management, Enrollment and Configuration profiles.
• Entra ID Conditional Access troubleshooting.
• Microsoft Endpoint Configuration Manager (Administrator, OSD, software deployment, update management, configuration baselines, client settings and related troubleshooting).
• Group Policy Management: advanced policy design, manipulation and troubleshooting.
• Automation: PowerShell (minimum level: Intermediate).
• Extensive experience managing Windows clients, modern browsers, Microsoft 365 Apps, OneDrive, ESR, AppLocker.
• Familiar with Certificates: request, issuance, installation & troubleshooting.
• General network troubleshooting (VPN and Enterprise Firewall issues).
• Copilot 365 adoption and management.
• Nice-to-have: Intune management of macOS/iOS devices, automation (PowerShell Advanced, SCORCH runbook design), Power BI report design, MS Graph, Citrix XenApp seamless app delivery, virtualization technologies (Windows 365, AVD, VMware vSphere), client monitoring platform experience, Flexera Admin Studio for repackaging, Windows Installer authoring, familiarity with ServiceNow and Agile (Sprint).

Benefits & Working Style

• Hybrid working and reasonable accommodations.
• Generous holiday policies.
• Paid volunteer time and professional development opportunities (tuition/qualification reimbursement).
• Maternal/paternal leave and family services.
• Headspace mindfulness app subscription.
• Corporate membership to ClassPass and other wellbeing benefits.
• Employee events and programs, including wellness challenges.
• Complimentary beverages, snacks and staff social events.

Equal Opportunity & Additional Information

Janus Henderson is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applicants must be willing to comply with the provisions of the Janus Henderson Investment Advisory Code of Ethics and other disclosure and certification requirements, including past political contributions or activity. We are committed to an inclusive and supportive environment and welcome applications from candidates from all backgrounds. If you require reasonable accommodations during the recruitment process, please contact the recruiter at [e-mail].