Client Support Administrator

Ernest Gordon Recruitment Limited; Hertford; Hybrid; GBP 27,000; Full time

Job summary

A leading electrical contractor in Hertford is seeking a Client Support Administrator to manage scheduling and communication with clients. The role involves coordinating electrical testing appointments and updating reports in the job management system. The ideal candidate has a background in administration or scheduling. This stable position offers a salary of £27,000, a 35-hour work week, and a hybrid working model.

Qualifications

• Background in Administration, Coordination or Scheduling.
• Strong communication skills via email and phone.
• Ability to update job management systems.

Responsibilities

• Arrange and schedule electrical testing appointments.
• Update job management system and upload reports.
• Communicate with clients regarding appointments.

Job description

Client Support Administrator
£27,000 + 35 hour week + Hybrid + Progression + Company Benefits
Hertford

Do you have a background in Administration, Co-ordination or Scheduling? Are you looking to join a growing electrical contractor offering a stable, permanent role with an excellent working environment, progression opportunities and the ability to work from home once a week?

On offer is the opportunity to join one of the fastest growing Electrical Contractors in the London area, who have had a big uplift in work, gaining extra service contracts in both domestic and commercial sectors, due to this they are looking to add another administrator to the team.

This varied role will see you responsible for co-ordinating and scheduling electrical testing appointments on behalf of residents and property managers both via email and over the phone, updating job management systems, uploading reports, sending confirmation letters and texts and being one of the first ports of calls for any client issues. This position is 8 to 4PM, with an hours unpaid lunch each day.

This role would suit a candidate with a background in Scheduling, Coordination or Administration looking for a stable, permanent role with a company who have a great culture and future opportunities to increase your responsibilities.

The Role:

• Arrange and Schedule Electrical testing appointments
• Updating job management system, uploading reports
• Client communication - residents and PM's
• Handling complaints via phone / email
• Mon-Fri - 8 - 4PM, 35 hour week

The Person:

• Administrator or similar
• Background in Scheduling or Co-Ordination
• Commutable to Hertford

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.