Client Success & Upsell Specialist

mtc.; Dundee; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services company in the UK is seeking a Client Manager to oversee client relationships and manage expectations on costs and timelines. The ideal candidate will communicate via phone and email, ensuring client support tickets are handled effectively. Building strong relationships with co-workers and clients is essential, and familiarity with coding or technical support is advantageous. The role necessitates confidence in addressing client concerns and a commitment to excellent service.

Qualifications

• Experience in managing client relationships is highly desirable.
• Confidence in handling client concerns is essential.
• Coding experience is beneficial.

Responsibilities

• Manage clients' questions and expectations regarding costs and timelines.
• Ensure timely resolution of client support tickets.
• Build relationships with colleagues across teams.

Skills

Client relationship management

Effective communication

Problem-solving

Technical support

Job description

A technology services company in the UK is seeking a Client Manager to oversee client relationships and manage expectations on costs and timelines. The ideal candidate will communicate via phone and email, ensuring client support tickets are handled effectively. Building strong relationships with co-workers and clients is essential, and familiarity with coding or technical support is advantageous. The role necessitates confidence in addressing client concerns and a commitment to excellent service.