Client Success Coordinator - ICS

ICS; Portsmouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A global multi-service provider is seeking a Customer Relationship Assistant at their Portsmouth location. This role involves delivering exceptional customer service, managing communications for key clients, and supporting Account Managers. Candidates should have excellent communication skills, attention to detail, and proficiency in Microsoft Office. The position offers clear career progression, ongoing training, and a supportive team environment committed to sustainability.

Benefits

29 Days Holiday

Employee Assistance Programme

On-site Parking

Qualifications

• Strong relationship-building skills.
• Attention to detail and strong organisational abilities.
• Experience in sales service management or administration is desirable.

Responsibilities

• Serve as the point of contact for complex or at-risk customers.
• Manage communications from key customers efficiently.
• Support account management activity including meetings and reporting.

Skills

Customer service skills

Communication skills

Analytical skills

Microsoft Office proficiency

Organisational skills

Tools

Microsoft Excel

Microsoft Dynamics

Job description

A global multi-service provider is seeking a Customer Relationship Assistant at their Portsmouth location. This role involves delivering exceptional customer service, managing communications for key clients, and supporting Account Managers. Candidates should have excellent communication skills, attention to detail, and proficiency in Microsoft Office. The position offers clear career progression, ongoing training, and a supportive team environment committed to sustainability.