Client Services & Webcast Delivery Specialist

FD Mediagroep; Greater London; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading financial information provider is seeking a Client Liaison to manage the end-to-end delivery of client webcasts. You will coordinate timelines, support clients during events, and act as the primary contact between clients and internal teams. The ideal candidate should have excellent organisational skills, the ability to build good relationships, and be open to learning about webcasting technology. This role offers a salary ranging from £27,000 to £30,000 per annum, along with a hybrid work model and various employee benefits.

Benefits

Employer contribution company pension scheme 5.5%

25 days annual leave

Mobile phone and laptop provided

Qualifications

• Experience of working in a busy office environment; good administration experience.
• A sense of humour and a positive, can-do attitude!
• High attention to detail and customer care of clients content.

Responsibilities

• Coordinate the end-to-end delivery of client webcasts.
• Ensure timely execution of event communications.
• Manage scheduling of preparation calls and live webcast support.

Skills

Excellent task prioritisation

Time-management skills

Ability to build rapport

Organisational skills

Customer care

Tools

Basic knowledge of HTML

Google Analytics

Job description

Intro

This client liaison and delivery role sits at the heart of our paid client webcast programme and Reference Hub services and is essential to ensuring our clients receive a seamless, professional, and positive experience. You will be responsible for coordinating client webcasts, managing timelines, supporting clients throughout the process, and acting as a reliable point of contact between clients and internal teams.

This is what you will do…

You will lead the internal delivery of client paid webcast events and act as the primary day-to-day contact for clients throughout the entire process. Working closely with sales, editorial, and internal teams, you will coordinate timelines, manage expectations, and ensure the smooth setup and delivery of events on the BrightTALK platform. You will also provide effective client and internal administrative support across IPE and Real Assets within the Reference Hub and deliver clear, timely client reporting across the IPE Big Database service and Reference Hub.

• Coordinate the end-to-end delivery of client webcasts, from onboarding to post-event reporting
• Manage scheduling of preparation calls, rehearsals, and live webcast support
• Ensure timely execution of event communications, including email distribution and registration updates
• High attention to detail and customer care of clients content
• Keep sponsors regularly informed on event progress and delegate registrations
• Provide professional support on webcast technology and processes

Culture / the team …

You will be working in a fun and close-knit team. We are responsible for client paid webcast events, provide effective client and internal administration support and thrive wonderfully on deadlines and delivering the best service. You will work closely with our sales colleagues, editorial teams, and most important our clients.

This is what you’ll get from us…

This is a really fantastic opportunity for someone to make their mark in a market-leading niche financial information provider. With a full and interesting remit to support a growing and inclusive business. To make sure you will succeed we provide full training for the role across the content CMS system, BrightTALK Webinar platform, email software and reporting tools.

• Salary of £27,000 up to £30,000 per annum
• Employer contribution company pension scheme 5,5%
• 25 days annual leave (fulltime equivalent)
• Mobile phone and laptop enables you to work hybrid
• Office Location near London Bridge Tube Station

You already have this knowledge and experience…

You are tech savvy and open to learn all about webcasting and more. Therefor your basic education is less important than your eagerness to succeed. Providing excellent service to clients is natural for you, and you view problems as challenges that need to be solved. Additionally, bring some top-notch organisational skills as you will be juggling multiple projects simultaneously and on tight deadlines on a daily basis with a high attention to detail and customer care of clients content.

• The ability to build rapport and good working relationships with IPE Webcast, IPE Reference Hub clients, the internal team and wider stakeholders.
• Excellent task prioritisation and time-management skills.
• Experience of working in a busy office environment; good administration experience
• Basic knowledge of HTML and Google Analytics would be an advantage
• Accuracy and attention to detail
• A sense of humour and a positive, can-do attitude!

Apply via the link with your resume and a short motivation.

At IPE we recognize the value of diverse backgrounds, ideas, and experiences, and strive to create a work environment where everyone feels accepted and appreciated. We encourage applicants from all backgrounds to be part of our team, as we believe this contributes to a dynamic and inspiring work culture. A social media check is an integral part of the selection process.

IPE & FD Business

IPE is a multinational, market-leading niche financial information provider which is both European and global. It is focused on pension funds and other institutional investors, and those who serve them; all of IPE’s products and services have the central objective of facilitating and enhancing interaction between these groups, specifically between the buy and sell side of the industry. IPE was acquired by Amsterdam-based FD Mediagroep (FDMG) on 16 November 2022

In the business world, decision-makers face critical challenges every day. For their company, for their clients, for society. All FD Business titles provide independent, reliable, and essential information to make these decisions wisely. Online, in print, and through leading community events. While the FD is a beacon for decision-makers across the financial and economic field, the FD Business titles serve this purpose within their specific domains.