Client Services Manager, Hospice

BAYADA Home Health Care; Horsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home health care provider in the United Kingdom is seeking a Client Services Manager. This role focuses on delivering superior customer service and managing client services. The ideal candidate should have previous home care experience and strong communication skills. The position offers a comprehensive benefits package, including paid holidays and 401k with company match.

Benefits

Paid holidays

401k with company match

Tuition reimbursement

Comprehensive health plans

Qualifications

• Prior medical office or home care experience preferred.
• Demonstrated record of successfully taking on increased responsibility.
• Ambition to grow and advance beyond current position.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling.
• Build relationships with clients and community organizations.

Skills

Customer service

Coordination of client services

Communication skills

Strong computer skills

Interpersonal skills

Education

4 year College degree

Tools

Electronic medical record systems

Job description

Overview

Client Services Manager in our Horsham, PA Hospice Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications

• Prior medical office or home care experience preferred
• 4 year College degree (preferred)
• Prior supervisory experience strongly preferred
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• BAYADA offers a comprehensive benefits plan that includes: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• Comprehensive salary
• Medical / Dental / Prescription / Vision
• Paid time off
• Tuition reimbursement
• 401k with company match

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.