Client Services Manager

Home Group Limited; Bodmin; On-site; GBP 27,000 - 29,000; Part time

Job summary

A community support organization is seeking a part-time Client Services Manager to lead a dedicated team in delivering person-centered housing support in Bodmin. You will oversee the performance of Support Coordinators, ensure quality service delivery, and promote the service within the community. Ideal candidates will have strong people skills and experience in a housing or care environment. This role offers a salary between £27,338 and £28,890 and includes excellent benefits, including 34 days of leave and a health cash plan.

Benefits

34 days leave

Health cash plan

Over 800 high street discounts

Career path with development

Matching pension contribution

Qualifications

• Great people skills, ability to communicate and understand where people are in their life.
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others.
• Experience of delivering support in a housing or care environment.
• A vehicle insured for business use.

Responsibilities

• Leading our team of Support Coordinators to deliver high-quality housing support.
• Manage individual and team performance, demonstrating resilience under pressure.
• Act as Safeguarding lead and complete health and safety checks.
• Promote the service to agencies and customers.
• Monitor KPIs to maintain quality.

Skills

Great people skills

Ability to advocate for customers

Experience of leading a team

Experience of delivering support in housing or care

Confidence to challenge behaviors

Job description

Client Services Manager

Salary £27,338 to £28,890 (pro rota) and great benefits including Health Cash Planplus on-call shift payment of £14.30 per session

Temporary (12months contract), Part time (22.50 hpw)

Bodmin, Cornwall

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life?As our Client Services Manager you’ll work alongside the Senior Client Services Manager to manage a countywide community outreach service. This service aims to prevent, reduce or delay the need for support from ASC or Housing Options. Customers may be homeless or housed in emergency/temporary accommodation and will have support needs. Service delivery through drop ins and one to one sessions.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Working together to deliver person centred housing related support, making Home Group a Great Place To Work for our colleagues!

What you’ll do

• Leading our team of Support Coordinators, working with the SCSM to deliver our person‑centred, high‑quality housing support that meets contract standards
• Manage individual and team performance, you must be resilient, thrive under pressure and tackle challenges constructively
• Act as Safeguarding lead and make sure health and safety checks and risk assessments are completed and recorded
• Promote the service so it's easy to find for agencies and customers, and represent the brand in the community
• Monitor KPIs and feedback to keep quality high

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment
• A vehicle insured for business use (mileage reimbursed)

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You will work 22.5 hours over 3 or 4 days Monday and Friday. You will also be required to work a weekend day on a rota basis (roughly one weekend day in 6 weeks.)
• There is some flexibility with working hours, and the possibility of some evening work
• You will work in the community as well as being based in one of our accommodation services.
• You need an enhanced DBS with barring list

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Career path with development and excellent training package.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Find out more

ClickAPPLY NOWto see ourClient Services Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail]