Client Service Associate- BigDough Solutions

OSTTRA; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading data and software solutions provider in the UK is hiring a Client Services Associate to join their global Client Success team. The successful candidate will provide technical support to clients, ensuring customer satisfaction while managing inbound communications and resolving issues. Ideal applicants should have a Bachelor's degree and strong communication skills. The company offers competitive benefits including health care and continuous learning opportunities, fostering an energizing work environment.

Benefits

Health care coverage

Flexible time off

Continuous learning resources

Financial wellness programs

Family-friendly benefits

Qualifications

• Proactive attitude with the ability to work independently and collaboratively.
• Goal-oriented with ability to prioritize in a fast-paced environment.
• Excellent interpersonal skills required.

Responsibilities

• Handle inbound client communications via email and phone.
• Assist with incident management for product-wide issues.
• Document client interactions and feedback for internal stakeholders.

Skills

Client focus

Communication skills

Organizational skills

Problem-solving

Multi-tasking

Education

Bachelor's degree in relevant field

Tools

Salesforce

JIRA

Job description

About the Role

Client Services Associate - BigDough Solutions

Grade Level (for internal use): 07

The Team

BigDough Solutions provides an ecosystem of data and software solutions which increase the value of the interactions between institutional investors broker / dealers and research providers. Whether it is facilitating corporate access roadshows conferences access to analysts or the distribution of research our CRM and Events applications connect all the stakeholders.

Our comprehensive institutional investor contact and holdings data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for providing key insights to help better service their clients. We have a broad and diverse customer base including some of the worlds largest financial institutions.

The Impact

We are seeking a junior Client Services Associate to join our dynamic and global Client S uccess t eam where you will provide application and technical support for our global client base. Client Success is a critical function within the business responsible for helping all clients with any inbound questions or issues . The team ensures a successful customer experience within our product ecosystem with a combination of technical skill and a hands-on approach to solving for the needs of our clients.

The right candidate will be client - focused have great communication and organizational skills and be able to work independently to resolve client issues. Attention to detail strong follow-through and a curious problem-solving disposition are essential for success. This is a demanding fast-paced environment which requires holiday support on a rotational basis. We have a track record of innovation leveraging leading technologies industry expertise and strong relationships with market participants.

Whats In It For You

You will become a subject matter expert in the BigDough Solutions product suite managing a continual stream of client questions and requested training sessions. You will develop your relationship management skills and industry knowledge to help our clients maximize value from our market-leading data and software solutions . Early responsibility and exposure to different types of clients will prepare you for a senior role within the team or for other career opportunities within the company such as sales product development or product strategy.

Responsibilities

• Handle inbound emails and phone calls from our clients often requiring product walkthroughs problem-solving or internal escalations .
• Maintain professional communication with clients by email phone or virtual meetings
• Assist with incident management for any product -wide incident impacting our clients.
• Case management using S alesforce as well as JIRA as our ticketing tool.
• Develop and maintain expertise in the BigDough Solutions product suite continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
• Work with various internal groups (Product / Service Ma nagement Development Engagement Commercial / S ales) in different regions to resolve client queries.
• Document client interactions and share client intel and product feedback with internal stakeholders .
• Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects .
• Support product demonstrations for prospective clients.

Basic Required Qualifications

• Bachelors degree in relevant field
• A positive proactive attitude with the ability to work independently and collaboratively in teams
• Goal and action orientated with ability to organize multi-task and prioritize in a fast-paced environment
• Client Focused. Customer service and satisfaction are key priorities for the firm
• Resourceful committed and able to problem-solve with limited direction
• Excellent interpersonal written and verbal communication skills

Preferred Qualifications

• Previous work experience in a client-facing role
• Interest in financial markets data and technology
• Strong awareness of client confidentiality and data protection risks

Right to Work Requirements

This role is limited to persons with indefinite right to work in the United Kingdom.

Benefits

• Health & Wellness : Health care coverage designed for the mind and body.
• Flexible Downtime : Generous time off helps keep you energized for your time on.
• Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
• Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
• Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

Accommodation for Disability Applicants

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.