Client Service Advisor

Eversheds; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global law firm is seeking a motivated Client Service Advisor in Leeds to manage international client relationships and support chargeable projects. The role requires a law graduate with excellent client engagement and organizational skills, alongside a strong IT background, particularly in PowerBI. You will coordinate client training events and handle complex billing processes. This position offers a competitive salary, opportunities for growth, and a commitment to employee welfare and development.

Benefits

Flexible working arrangements

Healthcare and wellness support

Professional development programs

Qualifications

• Experience in managing large client relationships.
• Proficient communication and client engagement skills.
• Strong attention to detail in management processes.

Responsibilities

• Support management of international client relationships.
• Coordinate and facilitate client training events.
• Manage billing processes for key clients.

Skills

Client relationship management

Attention to detail

Communication skills

Organisational ability

IT skills

Education

Law graduate

Tools

PowerBI

Job description

The role will support the International Employment team. You will be an integral client facing member of the Client Service Teams for key clients, providing support on chargeable multi-jurisdictional projects and client relationship management and controlling significant amounts of revenue firm wide. You will build strong relationships with lawyers across our international network.

• Client facing engagement to support the management of large client relationships;
• Support on international and UK based chargeable projects and advice;
• Building, management, development and running of global employment helplines for key clients and liaising with international lawyers;
• Coordination and facilitation of international client training both in-person and virtual;
• Organisation of international business development events;
• Support on development of international marketing tools and AI solutions;
• Management of international billing processes for key client relationships, including development of client protocols, management of e-billing platforms and internal & external revenue management;
• Matter management and client reporting;
• Producing and analysing metrics reports and presenting these to clients;
• Providing training for new legal advisors and new countries on client protocols.

Company Secretary Paralegal

We are seeking a Company Secretary Paralegal to join a leading Legal 500 firm in their Farnborough office. Role: You will join a busy Corporate and Commercial department providing legal and administrative support for company secretarial matters related to transactions. You... Private client paralegal Location: Remote or on site if preferred Salary: Up to £28,000 + Bonus Contract: Full Time, Permanent Key features: Remote working opportunities, Coaching, training and support to help you develop, Pension with up to 10% employer.

A law graduate, ideally with an LPC/LLM, ideally with work experience in a legal environment.

• Someone who is comfortable liaising with clients with professional and confident communication skills, and has been in a position where you have had to give pragmatic and solutions based advice to clients.
• You should have experience working in an environment where meticulous attention to detail is a priority as well as demonstrating the management of complex processes.
• Excellent client engagement and IT skills are also required, as this role will involve reporting and using tools like PowerBI.
• Proven organisational ability and tenacity to see matters through to the right conclusion.
• Excellent verbal and written communication skills and an ability to maintain attention to detail at all times.

Legal Cashier

We are looking for a Legal Cashier to join our busy Finance team in central Leeds on a 12-month fixed term basis. We need a confident and flexible individual who thrives when working as part of a team. You'll preferably have experience in legal cashiering.

Client Service Advisor (Leeds, Corporate UK)

Are you ready to build strong client relationships and deliver exceptional service every day? We're looking for a motivated Client Service Advisor to join our Corporate team - a role where your focus, attention to detail and...

Accounts Payable Professional

We're seeking a detail-oriented Accounts Payable professional to join a leading firm. This role offers the opportunity to work in a dynamic, intellectually stimulating environment, supporting financial operations that underpin innovative services. Your New Role: Receive...

Eversheds Sutherland – Employment Law Team

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities - and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

What to expect As a lawyer or Paralegal, you enjoy a variety of work: regional to international and across practice groups. With us, you grow your global mindset. You're encouraged to put ideas into action and there's always something new and different to get involved in. We see the fast-moving world as a place where we can all thrive and succeed.

Our team Eversheds Sutherland's Employment Law team is one of the largest in the world. With more than 100 Employment lawyers and more recognised experts in the UK than any other firm, we have the expertise and resources to deal with matters of any size and complexity. The quality of work we can offer is unparalleled. Our clients include many of the world's largest and most sophisticated employers and the matters we advise on range from multi-jurisdictional projects to high value litigation in the Employment Tribunals and the High Court. We are regularly advising on ground breaking or high profile employment cases. Our team has an outstanding reputation for delivering quality advice, in the format our clients want, on time and on budget. We also work closely with various government departments and agencies and employers' groups to ensure, as new law is drafted, that it is fit for purpose and reflects the commercial needs of our clients.

Benefits and Commitment

• We’re fair, transparent and equitable
• We reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together. We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations. Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process. We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.